License Renewal & Growth Manager

Eficode

5d • Remote

About The Position

As a License Renewal & Growth Manager at Eficode, you will play a key role in the customer lifecycle by owning the renewal and license growth motion across a portfolio of customers. Acting as the primary point of contact for licensing-related customer engagement, you will help protect and grow Eficode’s recurring revenue stream while ensuring a high level of customer satisfaction. This role combines elements of renewals management, customer success, licensing expertise, and account growth. Alongside managing renewals, you will proactively identify expansion opportunities across Eficode’s wider ecosystem, including Atlassian, GitHub, GitLab, AWS, and related platforms. You’ll work closely with customers, Partner Sales Executives, Account Managers, and internal delivery teams to ensure customers continue to gain value from their platforms while supporting long-term growth opportunities.

Requirements

• Previous experience working in renewals, customer success, licensing, account management, or sales roles
• Experience managing customer relationships within enterprise software or subscription-based environments
• A commercial mindset with confidence identifying upsell, expansion, or growth opportunities
• Strong organisational skills and the ability to manage multiple customer accounts simultaneously
• Excellent communication and stakeholder management skills
• Experience working with SaaS platforms, cloud technologies, or software licensing models
• The ability to collaborate effectively with both commercial and technical teams
• A proactive and customer-focused mindset
• Curiosity and enthusiasm for modern software ecosystems and emerging technologies

Nice To Haves

• Experience working with Atlassian, GitHub, GitLab, AWS, or similar partner ecosystems
• Previous experience within DevOps, cloud, or software consultancy environments
• Familiarity with enterprise software procurement or subscription management
• Experience working with CRM or customer success platforms
• Knowledge of SaaS metrics such as renewal rate, net revenue retention, or customer health scoring

Responsibilities

• Owning and managing the customer renewal lifecycle across a portfolio of license customers, ensuring a predictable and stable renewal process while supporting recurring revenue retention and customer satisfaction
• Driving upsell and growth opportunities including edition upgrades, product expansion, and co-terming strategies, while identifying opportunities across Atlassian, GitHub, GitLab, AWS, and Eficode services
• Managing a large portfolio of accounts, including customers without an assigned Eficode Account Manager, and proactively deepening engagement with key growth accounts
• Acting as a trusted advisor and subject matter expert on licensing-related topics, supporting both customers and internal Account Managers with commercial and licensing expertise
• Collaborating closely with Partner Sales Executives, vendor teams, and internal stakeholders to support active opportunities, customer growth initiatives, and strategic account development
• Acting as the primary internal escalation point for complex licensing and renewal-related issues, while helping optimise and automate low-touch renewal and transactional customer interactions

Benefits

• Medical, dental, vision, and life insurance coverage - fully paid by Eficode USA Inc
• 401(k) retirement plan
• Annual professional development and training budget
• Access to free books and learning resources, and Udemy online learning courses
• 24 days paid vacation per year, plus the option to ‘purchase’ more
• Flexible remote working
• Exposure to strategic partnerships including Atlassian, GitHub, GitLab, and AWS
• A collaborative and supportive culture where diverse expertise and perspectives complement each other
• Opportunities for learning, career development, and long-term growth within an international organisation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed