Library Technology Research Circulation Sprt Ass

Grinnell College•Grinnell, IA

13d

About The Position

This student position supports circulation, research assistance, patron technology needs, and routine library operations. The employee checks library materials in and out, locates reserve and interlibrary loan materials, reshelves returned items, answers patron questions, explains library policies and procedures, and provides brief instruction on using Grinnell College Libraries’ catalog and website, including databases, indexes, and web searching. The role also provides frontline technical support to patrons using PCs and Macs, escalating issues to the ITS Help Desk or library staff as needed. The position performs library maintenance and stacks duties, assists with opening and closing procedures, responds to security alarms, and supports event setup and teardown. It may be responsible for library operations when library staff are absent. As a peer educator and student leader, the employee provides an example to other students through motivation and direction. All student employment positions on campus are covered by a negotiated contract with the Union of Grinnell Student Dining Workers (UGSDW).

Requirements

Good interpersonal communication skills.
Ability to perform detail-oriented tasks with excellent accuracy and efficiency.
Ability to work well with the public, including in sometimes high-pressure situations.
Ability to work independently and unsupervised.
Good written and verbal communication skills.
Solid computer literacy.
Knowledge of the Library of Congress classification system and the Media Room classification system.
Intermediate personal computer skills, including electronic mail, routine database activity, research information literacy, basic computer software and hardware troubleshooting, word processing, spreadsheets, and graphics.

Nice To Haves

Experience in customer service, technology, and research is preferred.

Responsibilities

Check in and out library materials, process recalls and renewals, and handle fines.
Assist patrons with basic and in-depth research questions and provide mini instructional sessions on the library catalog, databases, and website.
Answer questions about circulation and reserve policies and procedures, directions, technology, and other information in person, by phone, and by email.
Support public-facing library technology and help patrons troubleshoot technology issues, using the ITS Help Ticket System and internal library ticket system as needed.
Use independent judgment and make decisions that support positive relations with library patrons.
Assist library staff with opening and closing procedures.
Respond correctly to library security alarms.
Perform routine maintenance and cleaning in public areas of the library.
Assist with stacks maintenance, including shelving, pulling, and shifting library materials.
Support the Outreach Cluster with event setup and teardown.
Take responsibility for library operations as needed when library staff are absent.
Provide leadership to other students through example, motivation, and direction.
Perform other duties as assigned.