Library Technology Assistant, SC1TECHASLRC (FA26)

College of DuPage

8h•Onsite

About The Position

This is a student worker position in the Library, assisting patrons with technology loans, equipment, and various library services. The role involves providing customer service, basic troubleshooting for technology, operating cash handling and print transaction systems, and assisting with inventory and organization of library materials. The position requires the ability to learn and adapt to new technologies and work effectively in a busy public environment.

Requirements

High school diploma or equivalent.
Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
Cumulative GPA of 2.0 or above (waived for first-semester students).
Excellent English language communication skills, including the ability to read and write.
Ability to work independently or with little supervision.
Ability to quickly learn and adapt to technology hardware, equipment, and software.
Ability to quickly assess and understand technical problems.
Ability to work in a busy public services environment.
Ability to lift up to 25 lbs., push equipment on a cart and/or set up equipment.
Manual dexterity is required for some of the duties involving equipment.

Nice To Haves

Familiarity with Microsoft Office, cloud storage, photography, cameras, microphones and audio recorders, lighting for photo/video, editing, design, or motion graphics, and/or 3D modeling software.

Responsibilities

Assist patrons with the use of computer and media workstations, peripherals, printers, scanners, and specialized equipment.
Provide basic troubleshooting for equipment and hardware available in the Library.
Assist in providing information about department services in person and on the telephone.
Operate cash handling machine and perform print transactions.
Assist in replenishing supplies, cleaning, and basic maintenance of computers, printers, and media-related equipment.
Assist Supervisor and Classified staff with inventory of equipment and technology.
Assist with organization of Library materials.
Perform check-in/checkout transactions for computer and media equipment and/or spaces.
Assist patrons with hardware and software instruction, when appropriate.
Be familiar and work with a variety of audio/video, media production, design, creative, and 3D space software and hardware.
Other duties as assigned.