Library Technician - Regular Part Time

Mohawk College • Hamilton, ON

1d • Onsite

About The Position

Under the direction of the Director, Library and Academic Services, and as part of the Mohawk College Library team, the Library Technician provides customer service and operational support within campus library locations. The incumbent is a primary point of contact for students and other library users accessing library services, resources, and spaces. The incumbent provides circulation, basic reference, library orientation, and online support services in person, by phone, email, and virtual platforms. The role also supports the development and maintenance of library research guides and provides administrative and service support related to Academic Integrity Office initiatives, resources, and student engagement activities. The incumbent contributes to maintaining an inclusive, welcoming, and student-focused learning environment while supporting day-to-day library operations and service delivery. The incumbent will be required to work a combination of day and evening shifts.

Requirements

• Library and Information Technician diploma.
• Experience providing customer service in a library, educational, or student service environment.
• Strong customer service and communication skills.
• Experience with Microsoft Office and online systems.
• Ability to support students in a fast-paced service environment.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

Nice To Haves

• Experience supporting students with online systems (i.e. databases, catalog) or information services is preferred.
• Familiarity with library databases and online learning platforms.

Responsibilities

• Provide frontline library customer service and student support including: Circulation, responding to inquiries in person, by phone, email, and online chat.
• Assisting users with printing, study spaces, library systems, basic research support, library resources, and maintaining a welcoming learning environment.
• Support library learning and student success initiatives including: Maintaining and updating research guides.
• Assisting with library promotions/displays.
• Providing operational support for Academic Integrity Office initiatives.
• Supporting Academic Integrity Office with resources, events, and awareness activities.
• Supporting online student resources and providing administrative support.
• Support day-to-day library operations including: Shelving, collection maintenance, monitoring library spaces, gathering basic statistics, reporting operational or facilities concerns.
• Other duties as assigned.

Benefits

• Access to professional development opportunities.
• Option to enroll in Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• Discounted rate for full-service athletic facility and instructor-led classes.
• Opportunities to engage in wellness events and activities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree