Library Technician POS#117000131

Cumberland County • 7469 Century Circle Fayetteville, NC

4d

About The Position

Join our team and make a meaningful impact by connecting our community with valuable resources, technology, and lifelong learning opportunities. As a Library Technician, you will provide exceptional customer service while assisting patrons with library services, circulating materials, and supporting engaging programs that enrich the lives of Cumberland County residents. Every day offers the opportunity to create a welcoming environment where curiosity, learning, and discovery thrive. If you enjoy helping others, working in a collaborative setting, and making a difference in your community, we encourage you to apply and become part of our dedicated library team.

Requirements

• High school diploma or GED
• One (1) year of public contact experience
• Familiarity with basic library procedures
• Demonstrated knowledge of computers
• Must be able to spell accurately
• Possess keyboarding skills

Nice To Haves

• Knowledge of library policies and procedures related to library card registration, public computer use, and fee assessments
• Knowledge of library collections, resources, and services to effectively assist patrons
• Knowledge of the online public catalog and library website resources
• Skill in operating library equipment and technology, including photocopiers, fax machines, change machines, public computer reservation software, room reservation software, self-checkout machines, and library automation systems
• Skill in utilizing the online public catalog to locate materials and assist customers with information requests
• Ability to maintain accurate records, compile statistics, and prepare routine reports
• Ability to follow written and verbal instructions while maintaining attention to detail
• Ability to communicate effectively, both orally and in writing, with customers, co-workers, and the public
• Ability to establish and maintain positive working relationships while providing exceptional customer service
• Ability to adapt to changing technologies, library procedures, and customer service needs in a fast-paced environment

Responsibilities

• Provides exceptional customer service by assisting patrons with library services, materials, and resources in a courteous and professional manner
• Performs circulation functions, including checking library materials in and out, registering new library accounts, and updating patron records
• Explains library policies, collects fines and fees, and assists patrons with account-related questions
• Assists customers with author, title, and subject searches and places holds on unavailable materials
• Answers telephone inquiries, responds to general questions, and directs customers to the appropriate staff or department
• Promotes library programs, services, and resources to encourage community engagement and participation
• Maintains library collections by processing new materials, performing light repairs, replacing damaged cases, updating call numbers, and cleaning library materials
• Monitors and fulfills material requests by retrieving items from library shelves, maintaining hold shelves, and ensuring timely access to library resources
• Maintains library inventory by processing magazines and newspapers, distributing mail, ordering supplies, and supporting collection maintenance activities, including shelf reading and weeding
• Creates attractive merchandising displays to highlight library collections and processes withdrawn materials for public sale in accordance with library procedures

Benefits

• Fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI) for positions involving work with children
• Pre-employment screenings, including criminal history checks and drug screenings
• Equal Opportunity Employer
• Commitment to creating a diverse and inclusive workplace
• Prohibition of discrimination and harassment
• Employment decisions based on business needs, job requirements, and individual qualifications
• Reasonable accommodations for qualified individuals with disabilities

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED