Library Technician POS#117000125

Cumberland County • 3411 Golfview Road Hope Mills, NC

4d

About The Position

Make a difference in your community by helping people discover resources, connect with information, and enjoy all that the library has to offer. As a Library Technician, you'll be at the heart of daily library operations, providing outstanding customer service, assisting with circulation activities, and ensuring every visitor has a positive experience. You'll support a vibrant community space that offers educational opportunities, engaging programs, and access to materials in a variety of formats for all ages. If you're passionate about serving others, enjoy working with people, and want to be part of a team that inspires lifelong learning, we'd love to have you join us.

Requirements

• High school diploma or GED
• one (1) year of public contact experience
• familiarity with basic library procedures
• demonstrated knowledge of computers
• Must be able to spell accurately
• possess keyboarding skills

Nice To Haves

• Knowledge of library policies and procedures related to library card registration, public computer use, and fee assessments
• Knowledge of library collections, resources, and services to effectively assist patrons
• Knowledge of the online public catalog and library website resources
• Skill in operating library equipment and technology, including photocopiers, fax machines, change machines, public computer reservation software, room reservation software, self-checkout machines, and library automation systems
• Skill in utilizing the online public catalog to locate materials and assist customers with information requests
• Ability to maintain accurate records, compile statistics, and prepare routine reports
• Ability to follow written and verbal instructions while maintaining attention to detail
• Ability to communicate effectively, both orally and in writing, with customers, co-workers, and the public
• Ability to establish and maintain positive working relationships while providing exceptional customer service
• Ability to adapt to changing technologies, library procedures, and customer service needs in a fast-paced environment

Responsibilities

• Provides exceptional customer service by assisting patrons with library services, materials, and resources in a courteous and professional manner
• Performs circulation functions, including checking library materials in and out, registering new library accounts, and updating existing patron records
• Explains library policies, collects fines and fees, and assists patrons with account-related questions
• Assists customers with author, title, and subject searches and places holds on unavailable materials
• Answers telephone inquiries, responds to general questions, and directs customers to the appropriate staff or department as needed
• Promotes library programs, services, and resources to encourage community engagement and participation
• Maintains library collections by processing new materials, performing light repairs, replacing damaged cases, updating call numbers, and cleaning library materials
• Monitors and fulfills material requests by retrieving items from library shelves, maintaining hold shelves, and ensuring timely access to library resources
• Maintains library inventory by processing magazines and newspapers, distributing mail, ordering supplies, and supporting collection maintenance activities, including shelf reading and weeding
• Creates attractive merchandising displays to highlight library collections and processes withdrawn materials for public sale in accordance with library procedures

Benefits

• fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI)
• pre-employment screenings, including criminal history checks and drug screenings
• Equal Opportunity Employer

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED