Library Technician-Eligibility List

Frederick County Government•Frederick County Public Libraries - Frederick, MD

3d•Hybrid

About The Position

This job announcement is being used to create a pool of qualified candidates for future vacancies. Hiring for these positions will occur as openings become available and is dependent upon continued funding. Join the vibrant, community-minded team at Frederick County Public Libraries (FCPL)! We are seeking a creative, energetic, and visionary individual to become part of our team. Located in Central Maryland between Washington D.C. and Baltimore, FCPL is a rapidly developing system of nine libraries and two bookmobiles. Our mission is to facilitate the public's freedom to explore, to invent, and to transform. FCPL connects people to ideas and to each other, helping to foster individual and community growth.

Requirements

High school graduation or the equivalent
Minimum 1 year of work experience providing customer service working directly with the public
Knowledge of public library practices and procedures
Knowledge of research techniques, research materials and general readers' interest, as well as authors, books and other formats of library materials
Working knowledge of social media tools and techniques, and ability to effectively communicate in an online environment to engage customers via social media
Knowledge of standard computer applications and devices including tablets/mobile devices, software applications, and downloadable e-format materials
Strong internal and external customer service ability including ability to exhibit patience, tact, and courtesy working collaboratively in a team environment
Strong and effective spoken and written (English) communication skills
Ability to effectively access and utilize FCPL's computerized systems and the Internet, and ability to effectively provide related instruction for customers and staff in a friendly and respectful manner
Ability to effectively organize work, problem solve, determine priorities, make decisions and complete assigned duties with minimal supervision
Ability to prioritize, meet deadlines and effectively manage time in a busy environment
Ability to demonstrate creativity, flexibility, positive attitude and good judgment.
Ability to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to develop and maintain effective working relationships with patrons, co-workers and the general public

Nice To Haves

Additional years of customer service work experience
6 months of work experience in a public, academic, or school library
Ability to become certified as a Passport Acceptance Agent from the U.S. Department of State within 180 days of hire and maintain certification
Ability to become a certified Notary for the State of Maryland within 90 days of hire

Responsibilities

Provide strong and effective customer service, exhibiting patience and courtesy while staffing the desk, including check-in and check-out of FCPL materials
Assist patrons of all ages with information questions or reader's advisory requests and assistance with using library technologies, downloading e-content and related assistance
Assist patrons in using computerized and print information sources and/or direct them to other appropriate sources
Maintain general knowledge of branch collections and resources, and current literature
Present pre-planned programs for children, teen and adults, as needed
Perform basic bibliographic searches related to interlibrary loan requests and reserves
Explain FCPL policies and services to patrons, and refer difficult questions to the supervisor
Assist with general maintenance of branch collections
Prepare and maintain displays to promote reading and FCPL services, as assigned
Circulate FCPL materials (check-out and return); and perform other basic clerical duties related to circulation of materials
May perform duties as a Passport Acceptance Agent, to include executing passport applications
May perform duties as a Notary Public, to include witnessing the signing of documents and verifying their authenticity
Participate in outreach events to promote library services
Assist with emptying and transporting books and materials from the book drop
Attend related workshops, meetings and learning opportunities
Perform other related duties as required