Public Safety Dispatcher I - Establishing Eligibility List

St Mary's County Government•Leonardtown, MD

3d•Onsite

About The Position

Entry level position. Receives emergency 911 calls and dispatches appropriate agencies; receives and dispatches emergency and routine calls for the St. Mary's County Sheriff’s Office; answers administrative phone lines and dispatches the appropriate agencies; logs all calls in a Computer Aided Dispatch computer system; interacts on a daily basis with several allied agencies; performs other duties as assigned. The hiring salary for this position is $52,874. Answers 911 emergency phone calls utilizing in-depth questioning and call taking procedures; Answers administrative phone lines and dispatches appropriate agencies; Receives and dispatches calls for the St. Mary's County Sheriff’s Office; Evaluates requests and sends appropriate response by dispatching fire and emergency medical services/EMS or law enforcement in accordance with established protocols; Knowledge of local geographic area, with the ability to communicate direction through mapping and mapping programs; Records and logs all information pertaining to all calls (emergency and routine) into the Computer Aided Dispatch (CAD) System; Provides information about calls to various responding agencies; Utilizes METERS/NCIC law enforcement network; Obtains and maintains certifications in: Emergency Telecommunicator Course (ETC), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), National Crime Information Center (NCIC), FEMA ICS 100, 200, 700, 800, and Cardio-Pulmonary Resuscitation (CPR). Performs other duties as assigned.

Requirements

High school diploma or equivalent
Must be eighteen (18) years of age
Three years or more of related experience; Or equivalent technical training, education, and/or experience
Ability to gain thorough knowledge of St. Mary’s County Government policies and procedures
Ability to answer phones in a calm manner, distinguish between telephone lines, and evaluate and prioritize emergency calls
Ability to effectively represent St. Mary’s County Government to the public
Knowledge of the appropriate agencies to forward emergency or routine information
Ability to multi-task and work effectively under stressful conditions
Ability to keep accurate and thorough records
Ability to dispatch emergency agencies as appropriate
Ability to operate relevant computer and radio systems
Ability to maintain a high degree of attentiveness, alertness, and responsiveness to duty
Ability to maintain self-control in tense situations and work effectively under stress
Ability to take direction from the Public Safety Dispatch Supervisor, Chief of Communications, Training Coordinator and the Director of Emergency Services
Must pass Public Safety Dispatcher pre-employment (CritiCall) examinations with a passing score validated by Criticall process
Must be able to pass a typing test with a score validated by CritiCall process
Successfully pass a hearing and vision exam
Negative drug screen
Successfully pass extensive background investigation with favorable results
Successfully pass a psychological fitness examination with favorable results

Nice To Haves

Knowledge of local geographic area, with the ability to communicate direction through mapping and mapping programs
Obtains and maintains certifications in: Emergency Telecommunicator Course (ETC), Emergency Police Dispatch (EPD), Emergency Fire Dispatch (EFD), Emergency Medical Dispatch (EMD), National Crime Information Center (NCIC), FEMA ICS 100, 200, 700, 800, and Cardio-Pulmonary Resuscitation (CPR)

Responsibilities

Answers 911 emergency phone calls utilizing in-depth questioning and call taking procedures
Answers administrative phone lines and dispatches appropriate agencies
Receives and dispatches calls for the St. Mary's County Sheriff’s Office
Evaluates requests and sends appropriate response by dispatching fire and emergency medical services/EMS or law enforcement in accordance with established protocols
Records and logs all information pertaining to all calls (emergency and routine) into the Computer Aided Dispatch (CAD) System
Provides information about calls to various responding agencies
Utilizes METERS/NCIC law enforcement network
Performs other duties as assigned