CDOC- Technician III (Library Technician) CCF

State of Colorado • Denver, CO

11d • Onsite

About The Position

This position is under the direction of a Regional Librarian, Programs Manager and Programs Supervisor, and supervises the daily operation of a library in an adult correctional facility serving offenders of multiple classification levels. Working closely with the Regional Librarian, Program Manager/Administrator V, and Program Supervisor, it designs and implements the administrative operations of the library, including creating and revising procedures; writing, updating, and revising procedure manuals; planning, scheduling, and assigning work projects to offender library employees; developing work standards and monitoring work quality and flow; monitoring and planning for the expenditure of library funds; solving and proposing solutions to problems affecting the library operations and work standards; and exercising discretion regarding the application of library policies and procedures. This position will make them available to assist in other areas of the facility during emergency situations/lockdowns.

Requirements

• Three years of technical or high-level clerical experience. (This experience must be clearly described, in your own words, within the work experience section of your application to meet this requirement.)
• Technical work is skilled work in the practical application of specialized techniques, procedures, practices, or methods in order to accomplish tasks. The specialized work is a direct extension of a professional field which requires an understanding of that field in order to carry out the practical nature of the work.
• High-Level clerical experience includes the following: document creation, word processing; creating and revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the unit's allotted funds by authorizing operating expenditures.
• NOTE : Retail, food service or call center customer service is not in an office support environment and will not be given credit toward the minimum requirements.
• OR: A combination of College, university or non-correspondence school course and/or relevant experience in an occupation related to the work assigned equal to three (3) years.
• A copy of your unofficial college transcript with your name, institution name, degree and date conferred must be attached to your application to verify your education.
• Ability to be innovative and focus on process improvement
• Utilize data in various forms to fulfill job requirements
• Proven ability to work effectively and courteously with internal/external customers/clients
• Demonstrate strong organizational skills and the ability to multitask
• Detail oriented and highly accurate
• Possess basic math skills
• Excellent oral and written communication skills
• Strong analytical and critical thinking skills
• Demonstrate the ability and willingness to be a strong team member
• Ability to adapt to changes and remain flexible
• Demonstrate a high level of integrity
• Demonstrate a high degree of personal and professional pride
• Self-control, a strong sense of ability to work in stressful, potentially violent situations
• Ability to remain alert, emotionally stable, and mentally resilient under pressure and observant throughout their shift
• Tolerance to stress, confinement, and high-stakes interaction
• Ability to read and comprehend the English language
• Ability to effectively communicate fluently in English both verbally and in writing
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
• Must be 21 years of age
• Possess a valid driver’s license.
• Possess a high school diploma or GED
• Have NO felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609.
• Applicants must have valid U.S. work authorization at the time of application
• Successfully pass all modules of the six-week Colorado Department of Corrections Basic Training, to include English reading comprehension, relevant competency assessments and written/practical exams in Defensive Tactics.
• Possess the physical ability to successfully complete Defensive Tactics
• Must be able to see and hear in order to observe, address and respond to potential breaches in safety and security
• Seize, hold, control or subdue violent or assaultive persons and defend oneself or others to prevent injury
• Demonstrate body agility, strength of all four limbs and the ability to walk and climb stairs consistently
• Work in situations involving assaultive behavior, physical control of another person and/or restraint situations
• Deal with individuals with a range of moods and behaviors, utilizing tactfulness and a congenial, personable manner
• Work with people of the opposite sex, diverse racial ethnic groups, mentally ill and emotionally disturbed offenders
• Communicate by talking, listening and/or signaling people to convey or exchange information, assignments
• Work in an environment with fluctuating noise and temperature (hot and cold) which may include working outdoors in inclement weather and/or concrete floor/wall work settings
• Willing and able to travel
• Willing and able to work various shifts, days, afternoons, graveyards (nights) which includes a rotating shift schedule
• TB (tuberculosis) screening is required of all new employees upon hire
• Successful completion of a background investigation is required.

Nice To Haves

• Advanced knowledge and proven work experience in Microsoft Office (Excel, Word, PowerPoint, and Access) and Google Applications (Drive, Sheets, Docs, and Forms)
• Progressive experience working in a fast-paced customers-oriented environment with a focus on delivering a high level of customer service
• Experience completing multiple projects simultaneously with on-going, frequent, deadlines
• Proven quality assurance experience, monitoring work, checking for errors and verifying accuracy

Responsibilities

• Position is responsible for providing technical and administrative support to one or more work units
• Supervise day-to-day general library operations
• In cooperation with the assigned regional librarian and facility programs manager, plan library services, including programs and budgetary needs
• Recommend materials for addition to the library collection to meet the educational, informational and recreational needs of the offender population
• Supervise library clerks: assign tasks to library clerks, monitor progress and workflow, schedule work, establish work standards, and check the final product
• Perform library computer functions: maintain currency and accuracy of patron and material records in the integrated library system (ILS), ensuring the catalog is compliant with library standards by and determining what changes and edits are made to bibliographic records
• Access the Internet and use information literacy skills to respond to reference questions
• Access Ingram ipage (online book selection and ordering tool) to locate and evaluate materials for selection
• Perform interlibrary loan functions, utilize the Colorado Correctional Libraries Intranet to locate library procedures, resources, check with other DOC library staff, and interpret guidelines based upon the given circumstances of a situation
• Monitor behavior of offender library users, enforce security regulations and library rules, call for the ejection of problem offenders, write reports on rule infractions, and act on resolving conflicts between offenders
• Compose and distribute monthly narrative and statistical reports
• Other duties as assigned

Benefits

• Distinctive career advancement opportunities throughout the state system
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined; Contribution Plan plus 401K and 457 plans.
• Medical and dental health plans
• Short and long term disability coverage
• Paid life insurance
• 11 paid holidays per year plus vacation and sick leave
• Wellness program, tuition reimbursement, training opportunities and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED