Library Assistant III

Iowa State University•Ames, IA

6d•Onsite

About The Position

Iowa State University Library is seeking qualified candidates for a full-time (40 hours per week) Evening Library Assistant III and a full-time (40 hours per week) Weekend/Evening Library Assistant III. As a member of the Access Services team at ISU Library, this person provides circulation and limited reference services to the ISU community and is responsible for providing a safe environment within the library. They functionally oversee student employees, assisting with training and ensuring student employees complete daily tasks, and provide excellent customer service at our main service point and throughout the building. The Library Assistant III serves as the primary supervisor on duty during evening and/or weekend library hours. This position is responsible for the opening and/or closing duties of Parks Library and conducting safety rounds throughout the building. These positions require an ability to both work independently and function well within a team, provide excellent customer service in a variety of situations, task switch with frequent interruptions, resolve problems in a timely manner, and readily respond to changing circumstances. The Iowa State University Library is committed to fostering and inspiring a welcoming environment that is open and supportive of all users. This position contributes to a collaborative working and learning environment. The successful candidate will be expected to work independently as well as collaboratively in a rapidly changing, team-based environment which will require the use of organizational, problem-solving, and time management skills, and the ability to interact and communicate effectively with library staff and the university community. These skills will aid the candidate in formulating and implementing innovative approaches and solutions to problems and communicating complex ideas to a wide range of audiences.

Requirements

Three years of library work experience, or A combination of related work experience, undergraduate education, and/or post-high school library training totaling four years.
Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Demonstrated experience in providing quality customer service and resolving customer concerns.
Public service preferred.
Experience in communicating and administering organizational policies, especially in the areas of safety and building use.
Experience with Microsoft Office suite, similar tools, and the ability to learn and use new technologies.
Previous functional supervision.

Responsibilities

providing excellent customer service
serving as the primary supervisor on duty during evening and/or weekend library hours
being responsible for the opening and closing duties of Parks Library, as well as general supervision of library services during the weekend hours
providing circulation and reference services to the ISU community
providing a safe environment within the library
training and functionally overseeing student employee daily tasks