Library Technical Assistant - PART-TIME

City of Lakeland, Civil Service•Employment Services, FL

1d•Onsite

About The Position

This paraprofessional work provides excellent customer service, assists customers at service points, and supports the library. Work is performed under general supervision and is reviewed for performance. This position can be scheduled during any daytime, evening, or weekend library hours. This is a Part-Time Regular position. This posting will close after the receipt of the first 25 qualified applicants or 2 weeks, whichever comes first.

Requirements

High school diploma from an accredited school or a GED.
Three years of experience in a library setting, office, or customer service environment.
An equivalent combination of education, training and experience which provide the knowledge, skills and abilities and other competencies necessary for success in the target position may be considered.
May be required to possess a valid driver's license.
Must possess and maintain a valid telephone number.
Using a computer, including keyboard skills.
Using electronic devices such as smartphones, tablets, iPads, eReaders, etc.
Navigating the internet to find information.
Address library users in person when their behavior becomes a problem.
Accept, interpret, and implement both written and verbal directions.
Communicate clearly and concisely.
Establish and maintain effective working relationships with City of Lakeland staff, library staff members, and others in the library field at the local, regional, and state levels.
Address the public directly when behavior issues arise and contact appropriate emergency personnel.

Nice To Haves

Some college is preferred.

Responsibilities

Provides excellent customer service to library users in person, on the phone, or online.
Performs circulation functions at service desks, including financial transactions.
Processes item records for upload to the online catalog.
Executes designated opening and closing procedures within the unit or facility.
Assists with collection maintenance, i.e., sorting, shelving, weeding, and repair.
Prepares visually pleasing displays/signage highlighting library materials or programs.
Assists library users with electronic devices, library databases and digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers.
Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc.
Assists with preserving local history documents for public use.
Provides reader's advisory assistance to library customers.
Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
May be required to participate and/or facilitate training to support departmental or City initiatives and requirements.
May be required to work overtime or alternate hours as necessary for the efficient operation of the department.
Impromptu public speaking to small groups within the library about services available.
Compiles and submits statistical reports as needed.
Provides customer feedback to supervisors.
May assist with library classes, programs, and outreach events.
May serve as the person in charge of a unit or library facility.
May represent the library at conferences, workshops, training classes, and outreach events.
May be asked to perform light custodial tasks.