Library Technical Assistant - Joyner-Green Valley Library

Pima County • Tucson, AZ

3d • Onsite

About The Position

The Library Technical Assistant provides direct customer service, utilizes and maintains existing and emerging technologies, and performs all aspects of library circulation work. This role involves assisting the public with library resources, technology, and circulation tasks, while demonstrating cultural competence and emotional intelligence in support of diversity, equity, and inclusion initiatives.

Requirements

• Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
• Some positions require a valid Arizona Class D driver license at the time of application or prior to completion of an initial or promotional probation period.
• Physical and sensory abilities will be determined by position.
• Motion Activity - grasping; Speaking Activity - in person and on the phone.

Nice To Haves

• Minimum one (1) year customer service experience.
• Minimum one (1) year experience working on a team.
• Minimum one (1) year working experience working with culturally diverse populations.
• Minimum one (1) year experience helping people use technology.
• Minimum one (1) year working in a library setting.
• Minimum one (1) year experience using Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software.
• Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies.
• Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level.
• Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications.
• Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts.
• Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions.
• Communicates effectively both verbally and in writing.
• Abides by state and federal laws in handling confidential and sensitive information.
• Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.

Benefits

• competitive salaries
• generous health insurance coverage
• retirement plans
• flexible work schedules
• generous family leave policy
• wellness programs
• opportunities for professional advancement through training programs, workshops, and educational reimbursement programs
• County-wide employee recognition program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed