Library Technical Assistant - Murphy-Wilmot Library

Pima County•Tucson, AZ

3d•Onsite

About The Position

The Murphy-Wilmot Library is one of the system’s busiest branches with high circulation, large gate counts, high program attendance, and tons of computer users. Days fly by! We have customers who are unhoused seeking a welcoming space, families attending storytimes, people seeking job help, and readers browsing one of the system’s largest collections. We are looking for team players who are up for performing a wide array of circulation duties. The ideal candidates will also be enthusiastic about helping customers with various technologies.

Requirements

Any combination of skills, education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification.
Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Nice To Haves

Minimum one (1) year library or volunteer experience.
Minimum one (1) year customer service experience.
Bilingual (English/Spanish).
Minimum two (2) years technology experience (email, eBooks, Microsoft Office, personal electronic devices such as tablets, cell phones, e-readers, library website, Google forms or docs).
Experience using an integrated library system (ILS), such as Sierra, Polaris, SirsiDynix, Millenium, Alma, Symphony, Horizon, Carl, or Apollo.
Experience using a copier and fax.
Experience using a cash register and handling money.

Responsibilities

Provides customer service by working directly with the public, answering telephone calls, sending electronic communications, interpreting and relaying library and Pima County policies and procedures, resolving complaints, and providing technical assistance with library equipment and software.
Assists the public in the use of library resources and services including the catalog, databases, online accounts, digital downloads and self-service technologies.
Troubleshoots and maintains library computers which includes working with library department and Pima County IT staff to resolve technological issues at division level.
Assists library users with personal devices and technology including common web-based platforms, digital downloads, operating systems, software, and applications.
Checks items in and out, issues and updates library cards, collects fines, processes deposits, bills customer accounts, issues refunds, processes reserved items and ILLs and researches information in customer accounts.
Provides services to community members and library users by demonstrating cultural competence and emotional intelligence in support of the Library’s diversity, equity and inclusion initiatives as well as strategic directions.
Communicates effectively both verbally and in writing.
Abides by state and federal laws in handling confidential and sensitive information.
Demonstrates and utilizes skills in problem solving, decision making, conflict resolution, de-escalation, and assessing needs of library patrons to effectively answer questions and meet requests.