Library Support Specialist- Digital Equity

Waubonsee Community College•Sugar Grove, IL

3d•Onsite

About The Position

The Library Services Specialist - Digital Equity provides front-line library and student technology services that promote equitable access to library resources, spaces, academic technologies, and college services. Through technology guidance, digital literacy instruction, and individualized support, this position helps students overcome barriers to access and develop the skills and confidence needed for academic engagement and success. The role reports to the Student Technology and Library Services Manager and is based at the Aurora Downtown Campus, with no hybrid option. The position is full-time, 40 hours per week, with a Monday–Friday schedule of 8:00 a.m. to 4:30 p.m. Occasional schedule flexibility is required to meet operational and service needs. The position is grant-funded: No. Compensation is hourly, with a range of $22.44–$27.04; pay is determined by experience, education, and qualifications. Waubonsee Community College describes itself as committed to collaboration, professional growth, and student success. The college offers a comprehensive benefits package including generous time off, low-cost medical, dental, and vision plans, a SURS pension plan, and 14 paid holidays, including winter and Thanksgiving breaks. Applicants should attach a cover letter, resume, references, and transcripts or applicable certifications; references and transcripts may be provided at interview, and official transcripts are required if hired.

Requirements

Associate's degree in a related field or equivalent library experience.
One year of library, student support, or technology assistance experience.
Excellent customer service skills.
Strong interpersonal and problem-solving skills.
Ability to explain complex concepts in clear, accessible language to diverse audiences.
Experience with library software and applications such as Microsoft Office Suite and Google Workspace.
Knowledge of and demonstrated commitment to serving historically underserved student populations.
Understanding of and commitment to the community college library's role in serving students and the broader community.

Nice To Haves

Bilingual proficiency in English and Spanish, with the ability to communicate effectively with Spanish-speaking students, families, and community members.
Experience working in a Hispanic Serving Institution (HSI) or adult education setting.
Familiarity with language support tools and/or assistive technologies, including translation and text-to-speech applications.
Experience facilitating workshops or technology training sessions, or creating instructional materials such as job aids, how-to guides, or video tutorials.
Knowledge of Universal Design for Learning (UDL) principles.

Responsibilities

Provide high-quality, equitable service to library users face-to-face, by phone, email, and LiveChat.
Assist students in navigating library services, college resources, and academic technologies.
Circulate books, media, course reserves, interlibrary loan items, and loanable technology; manage study room reservations for campus libraries.
Provide technology assistance with computers, personal devices, printers, Wi-Fi, and assistive technology tools.
Guide students in navigating Canvas LMS, publisher materials and courseware, mywcc, and student email.
Instruct and assist students in using language support and assistive technologies, including translation tools, text-to-speech, screen readers, transcription, and speech-to-text applications.
Assist with developing and delivering digital literacy instruction, workshops, and resources, and provide individualized support to build students’ skills and confidence with academic technologies.
Participate in assessment of student technology through a digital equity lens, considering accessibility, usability, and language access.
Document recurring barriers students encounter and share findings to inform service and program improvements.
Identify and recommend emerging tools that may improve student access and outcomes.
Provide staff training on library policies, procedures, technology, and customer service standards.
Monitor technology operations in the libraries and promptly identify and report hardware and software issues.
Engage in ongoing professional development in digital equity, digital literacy, language support and assistive technologies, and digital accessibility.
Contribute to a collaborative culture through professional development, training, and active involvement in college-wide initiatives.
Perform duties and complete projects as assigned by the Student Technology and Library Services Manager.