Evening Library Specialist

Towson University•Lexington, MA

10d•Hybrid

About The Position

This position provides essential support at the Public Service Desk and in General Access Services & Circulation, ensuring quality customer service and efficient library operations during evening and weekend hours. The role also involves providing supervisory support for evening student workers and contributing to broader library and university initiatives. The schedule includes Sunday afternoons/evenings and Monday through Thursday afternoons/evenings, with potential for telework after an initial period.

Requirements

Bachelor's degree.
One year of experience directly related to the primary duties of the position.
Knowledge of the mission and role of college or university library and its primary customers.
Ability to learn and apply contemporary library terminology and functions.
General knowledge of traditional and emerging practices for describing and organizing information resources.
Understanding and ability to apply library and university computing policies and practices that help ensure information quality, integrity, and security.
Ability to apply and enforce U.S. Copyright laws and current trends related to access and use of information resources.
Knowledge of basic principles of quality customer service, teamwork, and conflict resolution.
Ability to work independently and exercise initiative in applying rules, procedures and instructions.
Excellent oral, written, and interpersonal communications skills.
Experience and proficiency with one or more technologies or tools used to create, seek, use, or manage information.
Ability to learn and operate a variety of common computing and productivity applications (e.g. email, word processing, databases and spreadsheets, content management, web browsers) and specialized library hardware, systems, and software applications.
Ability to apply key concepts and best practices for developing, maintaining, and using collections of digital information.
Skill in analytical and problem solving.
Ability to assist other library staff in selecting and evaluating technology used in libraries.
Except for qualifications established by law, additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work of the job class may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.

Nice To Haves

Proficiency in ILS (e.g. Alma) and PeopleSoft software systems.

Responsibilities

Directly supports the Ask Us service desk during evening and weekend hours, providing quality customer service consistent with library standards.
Provides point-of-need reference support for basic library questions, including assistance with search strategies, resource identification, and use of electronic databases and equipment.
Makes appropriate referrals to subject specialist librarians, Academic Commons units, and other campus services when patron needs exceed the scope of desk support.
Supports virtual chat reference services during assigned hours.
Assists patrons with questions concerning circulation policies and patron records; refers complex issues to the Circulation Manager.
Contributes to assessment of public service desk operations and participates in data-driven service improvement efforts.
Supports the library's student success efforts.
Performs routine Access Services tasks including shelving, checking the book drop, processing returned materials, and maintaining the orderly appearance of the stacks and public areas.
Processes library materials for users in a quick, efficient, and courteous manner using the automated circulation system.
Runs scheduled and ad hoc billing reports using the integrated library system (ILS) and related tools.
Retrieves and loans course reserve items for users; files returned material.
Registers patrons for library services and assists with patron record maintenance as appropriate.
Assists with consortial borrowing and USMAI transit processing as needed.
Supports opening and closing procedures and building safety during evening hours.
Provides on-site supervisory support for evening student worker teams, working in collaboration with each team's designated supervisor.
Serves as the point of contact for student employees during evening hours when supervisors are not present; escalates issues as appropriate.
Supports the onboarding and ongoing success of student workers by reinforcing training expectations and service standards.
Participates in and contributes to library and university initiatives such as outreach, marketing, assessment, diversity, and curriculum.
Participates in and contributes to department, library, and university activities.
Serves on library, university, and University System of Maryland committees related to areas of responsibilities.
Attends training classes, seminars, and meetings to increase skills and keep up to date on library trends, developments, and technology.