Library Specialist I

Texas A&M University System • College Station, TX

1d • Onsite

About The Position

We're looking for a customer-focused professional who enjoys creating a welcoming and safe environment for library patrons during evening and overnight hours. In this role, you'll provide front-line support at the Annex and Evans Library Service Desks, assist visitors with their needs, and help maintain a positive library experience. You'll regularly monitor library spaces, respond to disruptions with professionalism, and support building safety. If you take pride in helping others, we'd love to hear from you.

Requirements

• High school diploma or equivalent combination of education and experience.
• One year of related library, customer service or office experience.
• Must be able to work Sunday through Thursday, late evening through overnight hours, 6:45 pm to 3:15 am.
• Must be able to adjust schedule on an occasional basis to help cover during extended hours or in the event of an emergency.
• Must be able to work early evenings and days during periods between academic semesters.
• Ability to multi-task and work cooperatively with others.
• Knowledge of email, word processing, spreadsheet applications and internet searches.
• Good interpersonal skills.
• Reliable attendance.
• Excellent communication and customer service skills.
• Ability to move medium weight boxes, books, heavy book truck or similar items.
• Ability to handle material which can contain dust or microscopic mold spores.

Nice To Haves

• Prior experience in a library.

Responsibilities

• Provides basic front service desk coverage and assists with general operations during late evening and overnight hours at both the Annex and Evans AskUs Service desks.
• Provides basic assistance in accessing resources.
• Uses library computer system to charge/discharge materials (books, laptops, etc.), audiovisual and course reserve materials to users.
• Demonstrates basic conflict resolution skills with users.
• May close the library building.
• Collaborates with other weekdays, early morning and night/weekend support staff.
• Provides best service possible to library users through participatory decision-making and implementation of operations and guidelines.
• Supports quality of work life initiatives and attends library and unit meetings and training as needed.
• Conducts information interviews with library patrons and assists them in understanding the library systems.
• Gives directional assistance in accessing needed resources.
• Explain library guidelines and procedures.
• Provides effective referrals to unit supervisors or other library service desks as appropriate.
• Explains availability of library resources.
• Uses the public online catalog to direct users to materials in the collection.
• Directs users to services available on the library web site.
• Assists with ensuring the building’s safety and security during the late evening and overnight hours.
• Assists in monitoring the front doors.
• Assists in making rounds and monitoring the public environment and responds to disruptions.
• Straightens public areas.
• Assists in enforcing food/drink and noise guidelines.
• Documents emergencies/mishaps/unusual situations and act as proctor in the event of an emergency.
• Monitors re-shelving activities during evening hours to ensure the timely return to the shelves of materials used by patrons.
• Assigns work tasks/ projects to student employees.
• Processes and files loose leaf materials.
• Provides desk support to other Library service point locations across campus as needed and assists with covering for staff shortages and/or special hours (one example is extended hours for finals).
• Responds and takes appropriate action when security and/or fire alarms are set off or other building crises occur.
• Facilitates safe evacuation.
• May implement administrative Call Tree.
• Performs post event department checks, as appropriate.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Free exercise programs and release time
• All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED