Library Services Desk Assistant
About The Position
The Library Services Desk Assistant is the front-line service provider responsible for essential library operations and patron support. Key duties include managing undergraduate student circulation staff, performing circulation duties (check-in/out, renewals), providing reference and informational assistance (in-person, chat, email), and ensuring the security and appropriate use of the facility, including opening/closing the building. The working hours for this role are assigned evening and weekend shifts, with some possibility of working daytime hours during semester breaks.
Requirements
- Associates Degree
- Two (2) or more years of customer service or related experience
- Must be authorized to work in the US without a need for current or future visa sponsorship.
Nice To Haves
- Bachelor's degree
- Experience working in a library setting and/or with undergraduate students
- Library circulation experience
Responsibilities
- Opening and/or closing the library according to the established schedule, including responding to building emergencies and ensuring the appropriate use of library resources and facilities.
- Checking-in and checking out of library materials, renewing items, and helping to maintain accurate circulation records.
- Providing direct assistance to users with reference and informational questions through various channels, including in-person, email, and chat.
- Overseeing undergraduate student workers during assigned shifts, typically evenings and weekends, and providing guidance and direction in performing their job duties.
- Actively supporting and contributing to the University’s commitment to inclusive excellence.
- Other duties such as potential project work or shelving duties as assigned.
Benefits
- Flexible scheduling options determined by role
- Medical, prescription drug, vision, dental, life, and long-term disability insurance options
- An outstanding 10% employer contribution to your retirement plan
- Generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays
- Tuition remission for themselves
- Tuition remission for their spouse/spousal equivalent (for full-time members)
- Various tuition programs for their children (for full-time members)
- A comprehensive employee wellness program including program incentives
- Parental leave
- An employee assistance program
- Fitness center membership
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
