Library Assistant II - Circulating Services

City and County of Denver • Denver, CO

7d • $20 - $25 • Onsite

About The Position

The Denver Public Library (DPL) is seeking a Library Assistant II for its Central Circulating Services team at the Central Library. This role is dynamic, involving both customer-facing interactions as the 'face of library circulation' and behind-the-scenes materials processing for the entire library system. The position requires interacting with a diverse population using a trauma-informed lens to create a welcoming environment. Responsibilities include checking out and returning materials, registering customers for library cards, placing requests, and answering questions about library resources. The role also involves using library technology and mechanical tools for efficient materials processing and routing, staying current on circulation policies, and potentially assisting with shelving, collection maintenance, and outreach. The position supports the library's goal of being a learning organization through participation in learning opportunities and projects, and by fostering relationships and effective communication with colleagues, customers, and administration.

Requirements

• Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
• One (1) year of clerical experience.
• Ability to thrive in a fast-paced, physically active work environment with constant public contact.
• Excellent interpersonal skills, positive attitude, cultural sensitivity, compassion and a sense of humor when working with customers and colleagues of all ages and backgrounds.
• Ability to interpret, communicate and present information to a diverse audience with experience explaining services to customers of varying ages and education levels.
• Ability to handle cash and credit card transactions and making simple mathematical computations.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software.
• Ability to use workplace technology effectively including email, calendar, internet, databases, video conferencing, and other software, plus a willingness to learn new technology as needed.
• An equity-driven approach to team dynamics with the ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.
• Ability to adapt to the ebb and flow of materials intake and stay focused on repetitive tasks in a busy and physically-demanding environment.
• A demonstrated commitment to developing and maintaining a welcoming environment for a diverse customer base.
• Attention to detail.
• Ability to multitask and prioritize.
• Ability to demonstrate innovation and flexibility.

Nice To Haves

• One year of customer service experience that included working on a computer.
• A second language fluency is a definite plus.

Responsibilities

• Serve in a dynamic location both on the front lines as the face of library circulation and behind the scenes as the hub for materials processing for the entire library system.
• Interact with a diverse population using a trauma-informed lens and creating a welcoming library space where all are free to explore and connect.
• Create positive experiences for library customers by checking out and returning materials, registering customers for library cards, placing requests for DPL items as well as materials from other agencies and responding to customer questions about using library resources and locating library materials.
• Use library technology and other mechanical tools to efficiently process and route library materials with accuracy and attention to detail, while staying current on library trends, policy and procedures, especially those relating to circulation.
• Assist with shelving, collection maintenance, and outreach projects as requested.
• Support the library's goal of being a learning organization by participating in approved learning opportunities and projects that support the Library's mission, vision and values and goals.
• Communicate effectively about issues and initiatives with customers, staff and administration.
• Recognize colleague’s strengths and contributions and foster relationships with colleagues throughout DPL.

Benefits

• Four (4) Medical Plans, Dental, Vision Insurance
• Pension Plan for Life (employee contributes 8.45%, employer matches at 17.95%) and 457 (b) Retirement Plan
• PTO (over 3 weeks in your first year), 4 paid wellness days, and 12 paid holidays
• CARE Bank, Family Leave Benefits
• Employee Assistance Program (6 counseling sessions per year, legal assistance, financial counseling, discounted recreation center passes)
• Employee Volunteer Program
• Learning and Development Opportunities; Courses and Career Development Resources
• EcoPass (unlimited free RTD bus/train rides)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED