Library Services Assistant II (On-Call)

Washington County•Multiple Locations, MN

1d•Onsite

About The Position

Washington County Library is seeking experienced library service professionals to serve as temporary, on-call Library Services Assistants. The people who fill these positions will serve as substitutes providing exceptional customer service and contributing to making our library a welcoming and inclusive environment for all. Responsibilities include greeting customers (in person, virtually, and by phone), welcoming new customers when they register for a library card, assisting library users with circulation services, and utilizing digital literacy skills to help customers with their computer, gadget, or printing needs. The successful candidates may also assist with programs, serve as the person-in-charge, and assist volunteers when needed. The Library Services Assistant II provides customer service, contributes to the efficient day-to-day operations of the library, and performs a variety of financial transactions. The Library Services Assistant II is distinguished from the Library Services Assistant I by programming, training, and volunteer coordination duties, and high-level responsibilities at the branch level.

Requirements

High school diploma or equivalent
Three years of paid work experience that includes at least one year of customer service
One year using computers and software applications
Demonstrate knowledge of library services.
Demonstrate knowledge of filing and sorting systems.
Demonstrate skills in computers, cash registers, self-check machines, auto-materials handling systems, printers, copiers, and scanners.
Demonstrate skills in accurate fee collections.
Demonstrate skills in software programs used by the library.
Demonstrate skills in accuracy and thoroughness when entering data in the computer system.
Demonstrate ability to follow library policies and procedures.
Demonstrate ability to approach others in a tactful manner.
Demonstrate ability to manage difficult or emotional customer situations.
Demonstrate ability to maintain confidentiality.

Nice To Haves

One (1) year experience as a library services assistant
Experience working with cultural groups other than your own
One (1) year experience assisting and troubleshooting technology with the public

Responsibilities

Provide customer service.
Explain basic policies, procedures, and services such as mobile apps, requesting items, privacy of customer information, activities in the building, etc.
Respond to all requests for library services in person or by telephone.
Register new customers and resolve problems with current customer accounts.
Provide self-checkout, computer, printer, and copier services information and instruction.
Troubleshoot technical issues.
Check out library materials.
Follow procedures to ensure a safe and secure environment for both customers and staff.
Contact customers by telephone and email regarding missing materials, hold requests, inquiries and other customer needs and concerns.
Assess and determine customer needs and appropriate resources.
Contribute to efficient day-to-day library operations.
Prepare the library building and equipment for opening and closing; check all systems and building areas to ensure safety, security and functioning of equipment.
Complete library card registration processes for new accounts.
Pack and unpack delivery bins.
Process and distribute daily deliveries, new materials received, interlibrary loan materials, and mail.
Assist with a variety of tasks to maintain the condition of materials in the collections.
Remove and return books that do not belong to Washington County Library.
Shelve library materials and ensure shelving order.
Maintain displays and replenish giveaway materials.
Order and receive supplies.
Locate requested materials and file as appropriate.
Monitor and use automated materials handling systems.
Maintain self-check-out machines.
Produce a variety of statistical reports.
Assist librarians with program planning.
Present programs developed with librarians to patrons of all ages.
Introduce speakers and performers at programs and events.
Assist with training material development and staff training.
Coordinate and train volunteers.
Serve as person in charge.
Perform financial transactions.
Assess condition of returned materials and determine if damage fees apply.
Place charges for lost materials fees and collect on customers' accounts.
Resolve problems with customers' fees and other charges.
Collect printing and photocopying fees.
Reconcile daily financial transactions and weekly revenue reports.
Performs other duties as assigned.