Library Service Specialist I- Customer Experience

City of Beloit • Wi 53511, WI

6d • Onsite

About The Position

In preparation of the opening of Discovery PLAYce, Beloit Public Library seeks to hire seven Library Service Specialist I – Customer Experience for part-time employment to provide excellence in customer experiences at the Service Points and the detailed work in Service Workroom. Employees in this position embody the Library’s code of service by creating an atmosphere where customers and coworkers feel invited, informed, impressed, and inspired. They greet customers and coworkers with a welcoming smile, and they enthusiastically provide knowledgeable and meaningful assistance and use of Library resources. Comfort and knowledge with the use of technology is a must. We will train the right person who possesses a positive attitude and a willingness to learn. Assigned shifts for this position may include daytime, evening, and weekend hours. Beloit Public Library is an Equal Opportunity Employer that values diversity and encourages all qualified individuals to apply.

Requirements

• High school diploma or equivalent.
• Minimum of one year of experience in a customer-service related field.
• Knowledge of Microsoft Office Suite.
• Ability to speak, read, and write English.
• Ability to perform moderately heavy physical work.

Nice To Haves

• Positive attitude
• Willingness to learn

Responsibilities

• Provide excellence in customer experiences at the Service Points and the detailed work in Service Workroom.
• Create an atmosphere where customers and coworkers feel invited, informed, impressed, and inspired.
• Greet customers and coworkers with a welcoming smile.
• Enthusiastically provide knowledgeable and meaningful assistance and use of Library resources.
• Utilize technology effectively.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED