Library Customer Service Associate I

Town of Seekonk•Seekonk, MA

1d•Onsite

About The Position

Are you passionate about helping people and love being around books, technology, and community? We're looking for a friendly, motivated Library Customer Services Associate to join our team and be the welcoming face of the library! In this public-facing role, you’ll connect directly with library users—checking out materials, issuing library cards, recommending great reads, and assisting with technology and digital resources. If you’re a people person who thrives in a fast-paced environment and enjoys making someone’s day a little better, we’d love to meet you! The Customer Service Inventory Associate is responsible for providing quality customer service and maintaining and organizing the library collection. Work includes assisting patrons with locating library materials, coordinating inter-library loans, corresponding with patrons regarding overdue items and renewals, assisting with the use of equipment and technology, issuing library cards and museum passes, and checking materials into and out of the library. This position works with confidential information and must use proper discretion when dealing with this information. Employee is required to perform all similar or related duties.

Requirements

A high school diploma or equivalent
Comfort using a cash register and basic computer tools (Windows, web browsers, social media)
A customer-first attitude and a calm, courteous demeanor
Excellent communication and teamwork skills
The ability to move materials (lift up to 25 lbs, push carts, stand for extended periods)
Flexibility to adjust to a fast-paced, dynamic public service setting
General knowledge of library services and systems, use of office equipment, computer programs, and use of the internet.
Interact courteously and patiently with the public, and perform tasks despite frequent interruptions.
Excellent customer service and interpersonal skills.
Excellent communication skills, in person, by phone, and electronically.

Nice To Haves

Prior library or customer service experience—especially with the SIRSI/Dynix system or SAILS network

Responsibilities

Help patrons check out, renew, and request materials
Issue library cards and maintain user records
Answer questions and provide top-notch service
Assist with technology—everything from the catalog to our eLibrary
Re-shelve returned materials and process inter-library loans
Explain library policies and help resolve routine issues
Be part of a friendly, collaborative team
Assisting patrons with locating library materials
Coordinating inter-library loans
Corresponding with patrons regarding overdue items and renewals
Assisting with the use of equipment and technology
Issuing library cards and museum passes
Checking materials into and out of the library
Operates library equipment including computers and instructs patrons in the use of programs, internet use, and other equipment used by the public.
Maintains records and generates reports regarding library activities.
Maintains a neat and orderly library collection, shelves books and materials, organizes and properly places items in designated areas.