Library Safety Specialist

City of Great Falls•Great Falls, MT

10d•Hybrid

About The Position

Provides security to maintain a safe and inviting atmosphere for all patrons and staff in buildings and surrounding Library property. Continuously monitors assigned areas to prevent trespassing, theft and vandalism. Involves a high degree of public contact. Enforces Library policies as appropriate. Work is performed under the general direction of the Public Services Librarian.

Requirements

High school graduation or GED.
Considerable knowledge of accepted practices related to security and safety operations in public facilities.
Working knowledge of de-escalation and non-violent crisis intervention techniques.
Working knowledge of the role of emergency services personnel.
Working knowledge of Montana State Laws related to disorderly conduct.
Basic knowledge of facility security and alarm systems.
Basic knowledge of the fundamental principles of library services and policies.
Ability to communicate respectfully and effectively with a diverse community of Library patrons including people with mental and physical disabilities.
Ability to respond to security or emergency situations calmly and professionally.
Ability to establish and maintain effective working relationships with co-workers, patrons and the public.
Ability to work independently with general supervision.
Ability to work as a team member and project a positive attitude.
Basic computer skills and the use of related word processing software.
Candidate must possess or have the ability to obtain valid Montana driver’s license

Nice To Haves

First Aid certification or training desired.
Crisis Intervention Training desired.
Mental Health First Aid training desired.
One-year experience in social services, security, emergency services, or law enforcement work preferred.

Responsibilities

Patrols and monitors the library and its grounds in order to identify, prevent and respond to breaches in library policy and violations of Montana State Law.
Evaluates problems related to the security of staff, volunteers, patrons and property.
Monitors the library and its grounds and reports any maintenance or safety issues to the supervisor.
Assists in emergent situations that require facilities management attention, such as shoveling snow or cleaning up bodily fluids.
Assists with closing and securing the facility when library closes to the general public.
Interacts with the facility security system and management companies as needed.
Explains library policies to library patrons to solicit their cooperation and compliance.
Uses diplomatic, non-violent crisis intervention techniques to address patrons engaged in disruptive or unsafe behaviors in a timely manner.
Maintains confidentiality and privacy standards during interactions with patrons.
Engages with Library patrons to make them feel welcome and safe.
Completes Incident Reports and communicates with appropriate staff about any safety and/or public behavior concerns.
Works with library staff to identify, resolve and stay informed about potential or ongoing safety problems.
Provides input and assists with planning and developing safety programs to maintain a safe and inviting atmosphere for patrons and staff.
Implements safety procedures and supports safety program and improvements.
Attends Department safety meetings.
May train Library staff regarding safety procedures and policies.
Assists with Library emergency drills.
Responds to security or emergency situations directly or by contacting appropriate staff, law enforcement or other emergency personnel as necessary.
Notifies staff and assists with building evacuation and patrons during an emergency as needed.
Coordinates with appropriate community partners to enable appropriate referrals and community responses.
Participates in the professional development of self and others.
Participates in committees and professional organizations as appropriate.