Library Research Associate - Evenings

Texas A&M University System • Commerce, TX

12d • Onsite

About The Position

The Library Research Associate-Evenings at East Texas A&M University (ETAMU) is responsible for providing advanced customer services, resources, basic research assistance and coordinating access services operations during evening hours. As a proud member of the third-largest institution in The Texas A&M University System, ETAMU fosters a strong professional environment that supports career growth and academic excellence. ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Knowledge of word processing and spreadsheet applications.
• Ability to exercise discretion in interpreting guidelines and decision making.
• Attention to detail and accuracy.
• Strong communication, planning and interpersonal skills.
• Conflict resolution skills.
• Ability to multi-task and work well as part of a team.
• Ability to work in a rapidly changing environment with shifting priorities.
• Ability to communicate with all levels of customers and employees.
• Ability to work beyond normal office hours (evenings, nights, and weekends) as needed.
• Demonstrates strong customer service orientation.
• Ability to move medium weight boxes, books, heavy book truck or similar items.
• Ability to handle material which can contain dust or microscopic mold spores.

Nice To Haves

• One year of extensive customer service experience or experience with various access services functional areas (circulation, course reserves, stacks management, resource sharing, etc.) in a library environment (academic preferred).
• Experience with providing reference service at a library information desk.
• One year of supervisory experience.
• Experience with integrated library systems (ExLibris Alma, FOLIO).
• Experience with Springshare applications.
• Knowledge of learning management systems (D2L, Blackboard, Canvas, etc.) and/or emerging related technologies (Artificial Intelligence, augmented reality, gamification, etc.)
• Knowledge of the Library of Congress Classification and Dewey Decimal System.

Responsibilities

• Directs evening library operations, manages shift responsibilities in assigned access services functional areas (circulation, technology, spaces, course reserves, etc.), and provides service desk coverage.
• Coordinates with Access Services Lead to ensure facility is operational, properly staffed, and that hours of operation are observed; ensures that conditions are conducive to a positive learning environment; reports problems affecting library operations to Access Services Lead.
• Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students and graduate assistants.
• Manages the course reserves, ensures copyright compliance, and serves as the primary contact for faculty.
• Serves as first point of contact for library visitors during evening shifts, accurately communicates policies and procedures regarding services, collections, spaces, technology, equipment, and media.
• Answers basic reference questions through in-person and virtual service points, triaging more advanced questions to the appropriate Research and Instruction Librarian.
• Provides project management for special projects, collection maintenance, shelving, relocation and deselection of materials, communicates expectations and project goals to student employees, ensures projects are completed within established deadlines.
• Performs regular facility checks every two hours, documenting and reporting service issues, repairs and building maintenance issues, security concerns, and emergency issues.
• Submits end of shift and incident reports daily to the Access Services Lead, keeps team members updated, prepares service areas and spaces for the next/morning shift, and performs opening and closing functions as needed.
• Ensures collection materials and equipment are processed and shelved within one hour of receipt.
• Performs opening and closing as needed.
• Contributes to the development and implementation of policies, procedures, and workflows.
• Supports engagement activities, events, and library initiatives.
• Collects, compiles, and analyzes departmental statistics.
• Supports Research and Instruction Librarians with projects, and performs other duties as needed.

Benefits

• Employee tuition assistance for master’s and doctoral programs.
• Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance.
• ETAMU contributes to employee health and basic life insurance premiums.
• 12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month.
• Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP).
• Physical wellness program and wellness release time for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree