Library Reference Supervisor

Town of Needham•Needham, MA

3d•Onsite

About The Position

The Town of Needham is seeking a passionate, dedicated individual for the full-time Library Reference Supervisor position at the Needham Free Public Library. Under the direction of the Assistant Director of Public Library, this role plans, directs, and evaluates the library’s reference and information services department. The ideal candidate has exemplary communication skills, can lead the Reference team, is interested in supporting and building programming for patrons of all ages, and is passionate about serving the Needham community. The library’s Strategic Plan and Annual Action Plans guide its work to meet community needs. A Library Space Utilization Study envisions a four-phase reimagining of the library’s interior, beginning with its newly opened 4,000-square-foot Teen Room. The library offers diverse collections, plentiful programming, and services to patrons and the community.

Requirements

Master’s Degree in Library Science (MLS), or current enrollment in an MLS program with successful completion of Reference coursework; library experience is considered.
Four to six years of professional reference services experience, preferably with supervisory experience.
Demonstrated knowledge of library policies, procedures, systems, programming, and current trends in the field.
Ability to manage department scheduling, delegate special projects, and adapt to new technologies.
Ability to plan strategic programming and create and maintain an inclusive and affirming environment.
Demonstrated ability to communicate effectively with patrons of all ages, Library staff, other Town employees, internal and external stakeholders, and, on occasion, media.

Responsibilities

Direct and schedule reference and information services activities, including staff scheduling, operating procedures, and assigning special projects to reference staff.
Lead the creation of a robust and relevant library programming offering, including programs related to technology, art, history, and culture.
Ensure reference collections, services, and programming are welcoming, inclusive, and affirming for all patrons.
Provide input to the Director on library plans, services, budgets, and personnel utilization; assist with developing and implementing departmental and library policies and procedures.
Advise and assist patrons in selecting, locating, and using library resources, including print materials, the catalog, and electronic databases.
Keep the department informed about current and emerging trends and promote professional development opportunities for staff.
Lead the team in designing and creating informational materials about library resources for internal and external audiences, and communicate about those resources through print, social media, and other platforms.
Engage with local media to promote Reference Department services as needed.
Coordinate with the Technical Services Supervisor and use the allocated budget to oversee selection and purchasing for the Young Adult and Adult Departments.
Continuously evaluate the reference collection for currency and accuracy.
Participate in evaluating and hiring reference staff.