Library Page - Grand Concourse Library

The New York Public Library • New York, NY

2d • Onsite

About The Position

Library Page positions are educational opportunities for candidates currently enrolled as students in an accredited educational program. The role offers experience working within a library system and includes access to the Library Page Fellowship Program, which provides career-readiness resources, career exploration, on-the-job coaching, training, and mentorship.

The position is scheduled for 18 hours per week, including evenings and Saturdays. Schedules vary based on library needs and may change. Part-time hours are scheduled during regular branch hours. The Library Page works under the direction of a Page supervisor and is expected to provide courteous service to the public while supporting library operations.

Requirements

• Be currently enrolled as a student in a degree program or accredited school, such as high school, a GED program, an associate's degree program, a bachelor's degree program, or a master's degree program.
• Obtain the employment certificate required by New York State law if under 18.
• Accurately and efficiently sort and arrange items in alphanumeric order.
• Have strong organizational skills and the ability to follow detailed instructions in a fast-paced environment.
• Have excellent customer service skills and the ability to work with diverse patrons.
• Have strong interpersonal and communication skills.
• Have strong problem-solving skills.
• Demonstrate the ability to work as part of a team.
• Demonstrate reliability and professionalism.
• Have basic computer and technology skills, including Microsoft Office Suite and Google Applications.

Nice To Haves

• Ability to troubleshoot basic computer and printer issues.
• Experience with eReaders and library technologies.
• Ability to speak foreign languages.

Responsibilities

• Project a positive and courteous attitude by providing exceptional customer service.
• Shelve and arrange books, CDs, DVDs, and other library materials in alphabetical and numerical order.
• Answer in-person inquiries, help patrons locate materials, and refer patrons to the appropriate place or person for assistance.
• Assist patrons with basic computer, internet, and audio/visual equipment usage.
• Locate and prepare library materials requested by patrons.
• Help staff check materials for damage and remove damaged materials from shelves.
• Help set up public spaces for events and programs.
• Perform other related tasks as needed.
• Navigate customer interactions and escalate issues to the manager.

Benefits

• Access to the Library Page Fellowship Program, including career-readiness resources, career exploration, on-the-job coaching, training, and mentorship.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed