Library Outreach Worker, Assistant

City of Mississauga•Mississauga, ON

2d•CA$34 - CA$46•Hybrid

About The Position

Reporting to the Manager, Community Development the Assistant Library Outreach Worker (ALOW) will provide support services to individuals experiencing episodic or chronic homelessness or who are at risk for homelessness, or are otherwise vulnerable. The Assistant Library Outreach Worker will support individuals who are experiencing homelessness, living in the community and accessing any of the eighteen (18) Mississauga Library locations. The Assistant Library Outreach Worker, through one on one contact, will assist individuals in connecting with appropriate health and social services.

Requirements

Degree or diploma in social work; must be a registered member with the Ontario College of Social Workers
Experience working with the homeless population, experience in a comparable community outreach case management or crisis support role working with the defined population, and/or experience providing individual/family support and community education/development equivalent combination of education and experience.
Working knowledge of Housing First principals
Emergency or Standard First Aid with CPR B or C
Level 3- Vulnerable Sector Check is required
Primary case management and assessment skills regarding a variety of needs usually acquired through post-secondary education or experience in mental health services and other community programs.
Knowledge of community resources and services, social and environmental determinants of health, health promotion, disease prevention and supportive services.
Demonstrates cultural sensitivity and perspective, respect for clients' independence, individualized client focused care, and flexibility.
Demonstrated knowledge and best practice in crisis management
Knowledge of consent and capacity issues and legislation involving this population
Exceptional leadership skills and strong interpersonal skills.
Excellent customer service skills and excellent oral and written communication skills.
Critical thinking, complex problem solving skills and understanding of trauma informed engagement.
Knowledge related to anti-oppressive practice, strength based framework an asset.
Ability to establish effective working relationships in a team environment.
Excellent judgment and analytical skills
Working knowledge of applicable legislative requirements including the Personal Health Information Protection Act, Freedom of Information and Protection of Privacy Act and the Municipal Freedom of Information Act.
Must be able to travel between City of Mississauga and external local facilities

Nice To Haves

Knowledge related to anti-oppressive practice, strength based framework an asset.

Responsibilities

Employ a system of care approach for those who are experiencing episodic or chronic homelessness - by developing a collaboration and co-ordination of services with our partner community agencies
Conduct Needs Assessments
Support individuals and ensure appropriate referrals are made on behalf of the individual to partnering organizations and follow up where needed.
Provide advocacy where required and assist individuals to self-advocate
Maintain electronic records, reports and statistics necessary for program functioning
Implement materials and communication tactics at each of the eighteen (18) library locations that will provide information and support for those at risk of homelessness
Support library staff in creating an inclusive and welcoming space for individuals who are experiencing homelessness; understanding the unique needs and how to support individuals and families requesting information regarding housing and housing security; and how to make a referral to the Library Outreach Worker
Staff the Open Window Hub
Work with library staff to provide services that will support individuals who are experiencing homelessness, such as art therapy and storytelling to provide a therapeutic outlet for those experiencing trauma related to being homeless; computer literacy to build skills; nutrition and self-care and access to food security
Other duties required