Library Facility Security Guard

GardaWorld•Winnipeg, MB

51d•Onsite

About The Position

This role focuses on providing a visible security presence within a library setting, emphasizing customer service and ensuring a safe environment for visitors and staff. The guard will be responsible for controlling access, monitoring security systems, collaborating with library personnel, and assisting the public. The position requires strong interpersonal skills, the ability to remain calm in emergencies, and a commitment to professional conduct.

Requirements

Be authorized to work in Canada
Hold a valid Manitoba security license
Exceptional customer service skills
Proficient in basic phone & computer skills
Strong customer service and communication skills (fluent in English).
Skilled in conflict de-escalation, trauma-informed safety, anti-racism, and cultural awareness.
Ability to remain calm and professional in emergencies.
Physically and mentally fit for duties.
Professional appearance and positive attitude

Nice To Haves

First aid certification an asset

Responsibilities

Provide a visible security presence and patrol all floors during operational hours.
Control access at library entrances, operate metal detection gates, and welcome visitors.
Monitor security systems (CCTV, alarms, access control) and respond to incidents.
Collaborate with library staff, Community Safety Hosts, and Crisis Workers to maintain a safe environment.
Assist the public with information and directions in a professional manner.
Follow opening/closing procedures, including securing doors, elevators, and rooms.
Maintain visitor/contractor lists, logs, and reports of unusual occurrences.
Address incidents, provide first aid, and coordinate with emergency teams.
Write incident reports and communicate security concerns.
Answer questions in person or by phone.