Library Clerk - East Flagstaff Community Library

City of Flagstaff•Flagstaff, AZ

3d•Onsite

About The Position

Join the Library team and help create a welcoming, accessible, and positive experience for everyone who walks through our doors. As a library clerk, you’ll play a key role in coordinating front desk operations, connecting patrons with library resources, and providing exceptional customer service while keeping materials and services moving smoothly. From assisting with library cards and holds to helping troubleshoot technology, answering questions, and supporting a safe and welcoming environment, every day brings an opportunity to make a meaningful impact in our community. If you enjoy working with people, solving problems, and helping others connect with information and resources, we’d love to hear from you! By applying to this position, you are opening yourself to the opportunity to work in a critical division program and make a significant impact on the community we serve.

Requirements

High school diploma or G.E.D.
Two years of customer service experience.
Or any combination of education, experience, and training equivalent to the above Minimum Requirements.
Must possess, or obtain upon employment, a valid Arizona driver’s license.
Ability and willingness to work some evenings and weekends as assigned.
Regular attendance is an essential function of this job to ensure continuity.

Nice To Haves

Experience working in a public library.
Knowledge of books and authors.
Fluency in a language other than English, particularly Dine, Hopi, and/or Spanish.

Responsibilities

Provides excellent customer service to both internal and external customers.
Checks materials in and out, traps holds, routs material belonging to other branches and libraries to the appropriate locations, and sorts finished book trucks according to Dewey Decimal rules.
Issues library cards.
Sells merchandise.
Accepts payments for lost/damaged items.
May clear accounts.
Runs reports.
Acts as the courier between the East Flagstaff and Downtown Library on a rotating basis.
Empties the Automated Material Handler (AMH) bins and participates in periodic maintenance of the AMH.
Performs basic trouble-shooting to diagnose and correct problems with library material the AMH is unable to process.
Audits returned items to verify materials are complete and not damaged.
Troubleshoots issues with damaged or missing items by contacting patrons, and reports issues to Library Specialist.
Answers basic directional questions and refers non-circulation related inquiries to the appropriate department(s).
Works with other library employees to address behavioral issues that occur on library property, including emergencies involving EMTs, Fire, & Police.
May pull and place holds for patrons, make calls, run hold reports, and maintain customer requests shelf.
May mend materials and maintain material quality.
Other duties as assigned.
May assist patrons with computer issues and/or research.

Benefits

Competitive pay
Outstanding benefits
Arizona State Retirement System with 100% Match
Deferred Compensation Options
Up to 4% Annual Pay for Performance Increase
Group Insurance including Health, Dental and Vision coverage
Flexible & Health Savings Accounts
13 Paid Holidays, Vacation, Sick Leave, Personal Leave, Paid Parental Leave, Bereavement, Jury Duty
Life Insurance, AD&D, Short- and Long-Term Disability and Voluntary Life Insurance
First-Time Homebuyer Assistance
Qualified Public Student Loan Forgiveness
Employer Tuition Assistance
Employee Clinic, Telehealth, Wellness Program & Incentives
Tobacco Cessation Program
Employer Assistance Program
Recognition including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards
Employee Discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers