Library Clerk Courier

City of Aurora•Aurora, CO

2d•$20 - $25•Onsite

About The Position

The Library Clerk Courier works primarily at the Central Library and provides customer service and circulation assistance to library customers, including account help, finding resources, answering general questions, and basic technology support. The position also delivers books and other materials to library locations in a full-size van as part of a pool of courier staff. Success requires strong customer service, attention to detail, and a friendly, outgoing demeanor when assisting people of diverse ages and backgrounds. The primary schedule is 9:15 a.m. to 6:00 p.m., Tuesday through Saturday. Location and hours may change based on operational needs. The position works mainly indoors in a clean, comfortable environment with shared workstations and equipment, and also works outdoors while delivering materials in varying weather conditions. City employees may be required to work as essential personnel during a declared local emergency or disaster.

Requirements

High school diploma or GED, or an equivalent combination of education, training, and experience demonstrating the required knowledge, skills, and abilities.
At least one year of customer service and/or retail experience.
Driver’s license with a good to excellent driving record.
Knowledge of customer service techniques.
Knowledge of routine software and computer systems, including the internet, email, word processing, spreadsheets, and database input and use.
Knowledge of inventory and customer transaction systems.
Skill using Windows-based programs.
Strong customer service skills.
Ability to check information for accuracy and completeness and correct errors.
Ability to handle stressful situations with tact and diplomacy.
Ability to communicate professionally and in an age- and culturally appropriate manner with diverse customers and staff of all ages.
Ability to use general office equipment, computers, calculators, and copy/fax machines.
Ability to perform basic mathematical calculations and follow oral and written instructions.
Ability to drive a full-size cargo van in varying weather conditions and transport or carry bins of library books and materials using a dolly.
Ability to lift 40 pounds with or without assistance and to frequently lift, carry, pull, push, bend, stoop, walk, and stand.
Ability to coordinate hand and eye movements when operating office equipment, carts, and movable shelving; read and interpret written information; and communicate by speech and hearing.

Nice To Haves

Experience within a library system.
Ability to speak Spanish.

Responsibilities

Drive a full-size van to deliver books and other library materials to other library locations, up to several days per week.
Provide friendly, efficient, and professional service to customers in person, by telephone, and by email.
Check books and other items in and out using a computerized system.
Answer general questions about library policies, procedures, and customer accounts.
Answer basic reference, reader’s advisory, and general customer questions, and provide basic computer-use support.
Refer more advanced reference questions to Reference staff as appropriate.
Operate a cash register, process customer payments, and maintain a cash drawer.
Enter data into the library system, spreadsheets, and other databases.
Sort, process, and shelve materials and assist with general library inventory management.
Retrieve paged items from shelves.
Keep library spaces neat and organized, including arranging furniture and equipment, organizing shelves, and refreshing displays.
Perform general office, administrative, and clerical tasks as needed.
Perform additional duties as assigned.