Library Clerk Courier

City of Aurora•Aurora, CO

1d•$20 - $25•Hybrid

About The Position

The job provides the highest level of customer service assisting library customers with circulation services, account help, finding library resources, answering general questions, and providing basic technology assistance. Strong customer services skills, attention to detail, genuine interest in helping people from a diverse community of all ages and a friendly outgoing demeanor are essential for success in this job.

Requirements

High School Diploma or GED
At least 1 year of customer service and/or retail experience.
Driver's License with good to excellent driving record
Customer service techniques.
Routine software/computer systems including the internet, email, word processing, spreadsheets, database input/use.
Inventory/customer transaction systems.
Skill in the use of windows-based programs
Strong customer services skills
Skill in checking information for accuracy and completeness and correcting errors
Ability to deal with stressful situations with tact and diplomacy.
Communicate with diverse customers/staff of all ages in a professional, age and culturally, appropriate manner.
Use general office equipment, computers, calculators, and copy/fax machine.
Perform basic mathematical calculations.
Follow oral and written instructions.
Ability to drive a full-size cargo van in varying weather conditions, transport/carry using a dolly bins of library books/materials.
Physical work requiring the ability to lift 40 pounds with or without assistance
Frequent lifting, carrying, pulling, pushing, bending, stooping, walking and standing
Hand/eye coordination for operation of office equipment, carts, and moveable shelving
Vision to read and interpret reports, documents and other written information
Frequent speech communication and hearing to maintain communication with employees and citizens

Nice To Haves

Experience within a library system is a plus.
Ability to speak Spanish a plus.

Responsibilities

Drives a full-size van delivering books/materials to other library locations up to several days per week as part of a pool of courier staff.
Provides friendly, efficient and professional service to customers in-person, by telephone and email.
Checks books/other items in and out through computerized system.
Answers general customer questions regarding library policy, procedures and customer accounts.
Answers basic reference, reader's advisory, general customer questions, and provides basic computer usage support.
Redirects more advanced reference questions to Reference staff as appropriate.
Operates a cash register, conducts customer payment transactions, maintains a cash drawer.
Performs data entry into library system, spreadsheet and other databases.
Sorts, processes, shelves and assists with other general library materials inventory management duties.
Retrieves paged items from shelves.
Proactively ensures that library space is neat and organized (e.g. furniture and equipment is in order, shelves are well organized, displays are creative and refreshed regularly).
Conducts general office/administrative/clerical tasks as needed.
Performs additional duties as assigned.