Library Circulation Representative (Library) - (Non-Civil Service)

City of Dallas

3d•$22 - $22

About The Position

The Library Circulation Representative handles day-to-day circulation operations, including maintaining systems and assisting patrons with checking out materials, processing returns, and completing transactions. The role performs administrative, clerical, and account coordination tasks for the library and its patrons, providing customer service, handling accounts and cash, and supporting general circulation activities.

Requirements

Two years of customer service or library experience.
High school diploma or GED.
Ability to communicate verbally and in writing with a diverse community.
Ability to troubleshoot simple technology issues on public computers.
Ability to lift up to 50 pounds, push a book truck, bend and grasp materials, and walk outside in a variety of weather conditions multiple times a day.
Strong knowledge of Microsoft Office suite.

Responsibilities

Welcome and assist patrons by answering questions, giving directions, and referring patrons to librarians when additional assistance is needed.
Guide customers through the self-check process and help with checking out and checking in materials.
Answer phones and assist customers with general questions or refer them to a librarian.
Issue library cards.
Resolve library account issues.
Empty return bins, check in returned materials, and sort and shelve library materials.
Collect and record payments, balance the cash drawer, process invoices, and balance daily copy machine cash.
Pull unclaimed requests lists; process RTF lists; and search daily for claimed returns, lost record sets, and transferred record sets.
Assist with weeding and collection maintenance projects as assigned.
Assist with limited programs as assigned.
Monitor office supplies, create order forms, and place orders once approved.
Perform other duties as assigned.