Library Branch Manager POS#117000237

Cumberland County • 7469 Century Circle Fayetteville, NC

18h • Onsite

About The Position

Make a difference in the community by leading our West Regional Library branch where learning, connection, and service come together! This position provides strong leadership and oversight of branch operations, including Adult Services, Youth Services, and Circulation Services, while ensuring customers receive exceptional, timely, and welcoming assistance. You will hire, train, supervise, evaluate, and schedule branch staff and supervisors while fostering a positive, safe, and collaborative workplace. From delivering innovative library services to supporting a secure and inviting environment, this role offers an exciting opportunity to shape the library experience for residents throughout Cumberland County and the surrounding communities.

Requirements

• Graduation from an accredited college or university with a master’s degree in Library Science
• Two (2) years of professional library experience
• One (1) year of supervisory experience in a library setting
• Valid driver's license with an acceptable driving record
• Ability to obtain and show proof of a valid NC driver's license within 60 days of hire if licensed from another state

Nice To Haves

• Public Library experience preferred

Responsibilities

• Leads, hires, supervises, trains, evaluates, and schedules branch staff to ensure policies and procedures are followed, library goals are achieved, and staff competencies are maintained
• Fosters a culture of exceptional customer service by modeling responsive, respectful, and solution-oriented interactions and ensuring customers receive assistance at the point of need
• Coaches and develops staff in handling complex or “gray area” situations, providing guidance and accountability while maintaining positive customer experiences and upholding library standards
• Oversees all branch services and operations, including Adult Services, Youth Services, and Circulation Services, ensuring consistent, effective, and customer-focused service delivery
• Ensures the safety, security, and overall condition of the branch, including the building and grounds, and addresses issues that may impact staff, customers, or daily operations
• Conducts regular staff meetings and promotes effective communication among staff and service areas to ensure information is shared, expectations are clear, and branch operations remain coordinated
• Provides advanced reference and reader advisory services to assist customers with research, information needs, technology, and the discovery of materials and resources
• Plans, implements, and evaluates branch programming at library locations and other facilities, ensuring programs meet systemwide standards and community needs while managing budgets, supplies, staffing, and promotion
• Provides leadership and accountability for program delivery, ensuring programs are high-quality, relevant, accessible, appropriately staffed, and supported by necessary materials and resources
• Monitors and coordinates facility and technology needs, prioritizing issues and working with County departments to report, track, follow up on, and resolve concerns to maintain safe, functional, and customer-ready spaces and technology

Benefits

• Formal transcript will be required.
• Fingerprint-based criminal history check conducted by the North Carolina State Bureau of Investigation (SBI) for positions involving work with children.
• Pre-employment screenings, including criminal history checks and drug screenings, are required.
• Equal Opportunity Employer.
• Commitment to creating a diverse and inclusive workplace.
• Prohibition of discrimination and harassment.
• Encouragement of applications from all qualified individuals.
• Provision of reasonable accommodations for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager