Library Associate - Adult Services POS#117000208
About The Position
Join a team that is dedicated to connecting the community with information, resources, and lifelong learning opportunities. The Cumberland County Library strives to provide innovative programs, dynamic services, and a welcoming environment for citizens of all ages. In this role as a Library Associate in Adult Services, you will deliver exceptional customer service while assisting patrons with materials, technology, and informational needs across multiple service areas. This position offers the opportunity to use independent judgment, build meaningful community connections, and act as a Team Lead at select locations. If you are passionate about public service, collaboration, and making a positive impact in your community, we encourage you to apply.
Requirements
- Graduation from an accredited four-year college or university and two (2) years of relevant public library experience or progressive customer relations experience in the public sector; or an equivalent combination of education and experience.
- Knowledge of library procedures, collection management practices, library systems, and public library services
- Knowledge of readers’ advisory methods, resources, and techniques to assist patrons with material selection
- Skill in operating computers and audiovisual equipment, including accurate keyboarding and data entry
- Skill in providing exceptional customer service and delivering accurate library information services to a diverse population
- Skill in communicating effectively, both orally and in writing, with customers, staff, and community members
- Ability to instruct patrons in the use of library equipment, including photocopiers, fax machines, payment systems, public computer reservation software, and self-checkout equipment
- Ability to proficiently search and navigate the online public access catalog (OPAC), Internet resources, and specialized library databases
- Ability to perform basic troubleshooting for computers, printers, copiers, fax machines, and other library technology
- Ability to organize work, coordinate activities, and manage multiple responsibilities in a fast-paced environment
- Ability to interact tactfully, courteously, and professionally with the public while fostering a welcoming library environment
Responsibilities
- Provide friendly, professional, and responsive customer service to library patrons in person, by phone, and through digital communication channels
- Staff public service desks and assist customers with locating materials, accessing information, and using library resources
- Answer patron inquiries and provide guidance on library services, policies, and available community resources
- Assist customers with the use of library technology, including desktop computers, laptops, printers, scanners, fax machines, e-readers, and software applications
- Provide basic troubleshooting and technical support for library equipment and technology-related issues
- Deliver instruction and one-on-one assistance to patrons on digital literacy skills, online resources, and research tools
- Support and promote library programs, events, and services designed for adult audiences and the community
- Assist with planning, coordinating, and implementing workshops, lectures, book clubs, and other educational or recreational programs
- Create a welcoming and inclusive environment that encourages lifelong learning and community engagement
- Work collaboratively with library staff to ensure efficient daily operations and high-quality public service
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
