Library Associate PT - Mountain Park

Gwinnett County Public Library•Lawrenceville, GA

2d•$18 - $23•Onsite

About The Position

This position is responsible for performing customer service as well as a wide variety of specialized planning, programming, and more complex supportive duties. The role involves assisting library customers with their information, technology, and reader's advisory needs, and locating library materials. It also includes providing support for daily branch operations, resolving customer inquiries, managing fees and cash funds, and collection management. The position requires working with community groups to promote library activities, coordinating tours and presentations, and recommending materials for the collection. Additionally, it involves maintaining an inventory of supplies, participating in branch operations like material shelving and programming, and offering targeted programming to specific demographic groups. The role also supports special services, maintains knowledge of system priorities and trends, and assists with passport services at designated branches.

Requirements

Associate’s Degree preferred; some college credit accepted
One year of related customer service experience
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job
Ability to speak, read and write English
Ability to move through approximately 25,000 square foot building
Ability to work effectively and efficiently in fast paced environment
Ability to work successfully in a team environment
Ability to effectively handle multiple tasks simultaneously and accept job assignments from employees other than immediate supervisor
Valid GA Driver’s License.

Nice To Haves

Basic library operational principles and practices.
Customer service principles.
Teaching principles.
Prioritizing work
Providing customer service
Public Speaking
Instruction
Operating standard office equipment
Operating a computer and applicable software
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

Responsibilities

Assists Library customers with their information, technology and reader's advisory needs and with locating Library materials through the use of Library information systems, internet and other search methods.
Provides support for all areas of daily branch operations to include resolving customer inquiries and issues, balancing fees and branch cash funds and collection management and flow.
Works with community groups which can include schools, non-profit organizations and businesses in order to promote library activities and services. Coordinates and conducts library tours and community presentations.
Assists Library administration by recommending materials for the collection and purging outdated material.
Maintains an inventory of supplies and materials for Library programs as appropriate.
Actively participates in the duties necessary to branch operations, including but not limited to: collection maintenance and shelving library materials; serving work shifts in the public service area; leading regular branch programming and outreach events; and, maintaining appropriate technological and professional skills through the completion of requisite training.
As assigned, offers targeted programming and services to specific demographic groups that the library wishes to address.
As assigned, provides support for special services offered at the branch and maintains all necessary certifications and/or training related to these services.
Maintains up to date knowledge of system priorities and initiatives as well as professional news and trends.
Assists library customers with passport services, including but not limited to processing applications, taking passport photos, managing payments, and providing access to passport forms and documentation as appropriate. (performed at Branches designated as Passport Service locations)
Performs other duties as assigned.