Library Associate - Youth Services

Town of Mooresville•Mooresville, NC

8d•Onsite

About The Position

The Library Associate – Youth Services provides customer service and operational support to young library patrons and their families. This position assists patrons with finding age-appropriate materials, using library technology, accessing resources, and participating in library programs and activities. The position also supports the daily operations of the Youth Services Department and helps maintain an organized, welcoming, and engaging environment for children and families. Work involves frequent interaction with children, teens, parents, caregivers, and the general public and requires patience, courtesy, tact, and sound judgment. The ideal candidate enjoys working with young people, has strong communication skills, and is comfortable helping patrons of varying ages and abilities. Work is performed under the supervision of a Librarian and may include serving as a lead worker during selected nights and weekends.

Requirements

High School Diploma or GED
One (1) to three (3) years of clerical or customer service experience
Experience working with the public, particularly children, teens, families, or caregivers
Availability to work nights and weekends is required

Nice To Haves

Library experience preferred
An equivalent combination of education and experience

Responsibilities

Assist children, teens, parents, and caregivers with locating books, materials, programs, and other library resources
Provide friendly and responsive customer service to Youth Services patrons
Assist patrons with selecting age-appropriate books and other materials based on their interests and needs
Shelve, straighten, and maintain children's and young adult materials according to the Dewey Decimal System and established library practices
Assist children, teens, and caregivers with public access computers, the online library catalog, self-checkout stations, copiers, and other library technology
Provide information and basic reference assistance to youth and families
Explain and communicate library policies, procedures, rules, and regulations to patrons in a positive and appropriate manner
Support Youth Services programs, activities, and special events as assigned
Assist with preparing program materials, displays, activity areas, and other resources for youth programming
Help maintain a safe, clean, organized, and welcoming environment for children, teens, and families
Provide customer service and information to patrons in person and by telephone
Perform clerical and administrative duties, including typing documents, processing mail, filing, preparing reports, and maintaining patron records
Assist with cataloging and processing library materials as assigned
Apply established library practices and procedures while exercising appropriate judgment when assisting patrons
May serve as a lead worker in the Youth Services area during selected nights and weekends
Perform other related duties as assigned

Benefits

5% Town contribution to your 401(k), no employee match required
Choice of three medical plans, including an HSA plan with Town contributions
Town-paid life insurance at 1.5× annual salary
Fully paid short- and long-term disability coverage (up to $8,000 per month)
Wellness Incentive Program, with A discount of $240 annually on medical premium for participation
Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
Holidays: Employees accrue 13-14 paid holidays per year
Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
On-site clinic for eligible employees and dependents coming in 2026!
Down payment assistance
Pet insurance
Gym reimbursement