Library Associate - Teen Services

County of Mecklenburg, NC•Charlotte, NC

4d•$20 - $25•Onsite

About The Position

The Library Associate works within the branch team to create a welcoming and engaging environment for teens. The Library Associate leads age-appropriate programs for preteens, teens, and emerging adults, and manages the teen volunteer program. This position represents the library in the community and facilitates outreach to various area partners. The Library Associate participates in systemwide teams and works collaboratively with staff in Teen Services. Strong programming and outreach experience is highly desirable. Proven ability to build and maintain library and community partnerships is a plus as well as developing positive and ongoing relationships with library users and community partners. Must be a highly collaborative team player and a strong individual contributor. Demonstrated success in building and sustaining collaborative partnerships with both the library community and external organizations, fostering positive and lasting relationships with patrons and community stakeholders. Supervisory skills are highly desirable. Must be able to work with limited supervision and exercise sound independent judgment. The incumbent will also be responsible for circulation responsibilities including but not limited to staffing a busy information desk, serving customers of all ages. South Boulevard Library is committed to providing exemplary service to all customers through technology and computer assistance and research and readers’ advisory from a single service desk. The Library Associate serves as a regular manager-on-duty. Previous experience with branch operations, opening/closing a facility and cash handling procedures strongly preferred. The Library Associate should have strong technology and computer skills.

Requirements

Minimum of two years of library, retail, computer, or customer service experience
High School Diploma or equivalent
Combination of relevant education and relevant experience accepted? Yes

Nice To Haves

Strong programming and outreach experience
Proven ability to build and maintain library and community partnerships
Developing positive and ongoing relationships with library users and community partners
Highly collaborative team player and a strong individual contributor
Demonstrated success in building and sustaining collaborative partnerships with both the library community and external organizations, fostering positive and lasting relationships with patrons and community stakeholders
Supervisory skills are highly desirable
Able to work with limited supervision and exercise sound independent judgment
Previous experience with branch operations, opening/closing a facility and cash handling procedures strongly preferred
Strong technology and computer skills
Knowledge of integrated library systems software (IE: Polaris)
At least three years of library, customer service and/or administrative experience
Experience working with preteens and teens
Bilingual - Spanish communication skills (speaking, listening, reading, and writing) are preferred in order to serve a large Spanish-speaking population within the area.
Experience working with minority populations is a plus, as well as being culturally aware and sensitive to diverse cultures and populations
Knowledge of Alpha-numeric sorting systems
Knowledge of Various library systems
Knowledge of Telephone etiquette
Knowledge of Young adult literature and developmental stages of teenagers
Strong technology adeptness
Excellent interpersonal and customer service skills
Excellent time management skills with attention to detail
Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures
Communication: Clearly conveying information to individuals or groups
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence
Proficient in various computer applications including Microsoft Office Suite and Google Suite

Responsibilities

Programming for preteens, teens and emerging adults
Build and maintain community partnerships
Manage Teen Volunteers
Prepare monthly program reports and statistics
Provide research assistance to customers
Utilize integrated library systems software
Provide service desk coverage
Assist customers at several service points
Train and assist customers on various library policies, procedures, and processes
Maintain library’s collection of materials including repairs, shelving, and marketing
Assist with volunteer management
Promote and market library programs, collaborating with Marketing and Communications to generate flyers and materials pertaining to programs
Design and provide developmentally appropriate programs for ages 9 to 24
Create and maintain attractive and appropriate bulletin boards and displays
Provide electronic resource assistance and basic computer skills training for library users