Library Associate Substitute - Eldersburg

CARROLL COUNTY PUBLIC LIBRARY • Eldersburg, MD

2d • $20 - $29 • Onsite

About The Position

Provides support at the customer service desk, assisting customers with in-branch and online services. With additional training, they may also lead programs as needed. Substitutes may be assigned to multiple branch locations based on operational needs.

Requirements

• Thorough knowledge of all CCPL policies, procedures, and guidelines.
• Commitment to outstanding internal and external customer service.
• Ability to use clear, professional communication to create and tailor instructions based on individual needs and experience.
• Thorough knowledge of reader's advisory services.
• Ability to develop and present programs.
• Thorough and current knowledge of information sources and search tools.
• Knowledge of the principles and practices of collection development and maintenance.
• Familiar with relevant computer equipment and associated software applications.
• Ability to act as a representative of the library to the public.
• Bachelor’s degree

Responsibilities

• Provides exceptional customer service at the public service desk through reference, reader’s advisory, and circulation assistance in person and by phone.
• Stays current on industry trends, emerging technologies, and library best practices to maintain informed, high-quality service delivery.
• Assists in the maintenance of the branch collection.
• May prepare and present programs.
• Clearly communicates library policies and procedures to customers, ensuring a positive and supportive experience.
• Maintains professional growth and development through participation in library teams, committees, outreach, and training activities.
• Provides branch-specific support as needed.
• Performs other duties as instructed and assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level