Library - Associate III

Library Systems & Services•The Villages, FL

13h•Onsite

About The Position

The Library Associate 3 role is the senior position within the Library Associate job family. Primary responsibilities include working at the circulation desk, providing excellent customer service, opening accounts, placing holds, handling fines and fees, resolving patron account issues, and shelving books. A portion of the Library Associate 3 role may also involve supporting library outreach and programming opportunities. Hours worked per week: 40

Requirements

H.S. Diploma or GED required
Three years library experience preferred
One-year supervisory experience preferred
Proficiency with library systems and databases
Excellent communications skills, both written and verbal
Multilingual speaking is a plus
A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
Excellent customer service skills
Ability to work a regular schedule that may include a combination of days, evenings and weekends

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Provides customer service to patrons by greeting, providing tours and assisting patrons in all areas of the library
Work closely with Librarians and library management to plan, implement and promote programming activities
Inform library patrons of rules of conduct as necessary, and enforce those rules when appropriate
Assist with library opening and closing procedures
Follow all legal and policy requirements related to patron privacy and custodianship of patron records
Maintain professional, timely, and effective communication with patrons, coworkers, and leadership
Identify materials in incorrect locations and assist in maintaining orderly and welcoming public spaces throughout the library
Assist patrons with the use of public computers, Wi-Fi printing, photocopiers, scanners, and other public technology resources
Promote library services, resources, programs, and products to increase patron awareness and encourage engagement
Other duties as assigned