Library - Associate III - Technology

Library Systems & Services LLC•Homestead, FL

10d•Onsite

About The Position

Library Systems and Services is seeking a friendly, enthusiastic, and service oriented Library Associate for the Homestead Cybrarium located in Homestead, FL. This Part time Library Associate plays a vital role in supporting the daily operations of the Library. Under direction from management, the Library Associate performs a variety of moderately complex technical and paraprofessional duties in support of various functions of the library; primarily staff and technology support as well as providing excellent customer service to library patrons. This position will consistently research and explore new opportunities to better serve the community. This position reports to the Assistant Director. Hours worked per week: 20

Requirements

H.S. Diploma or GED required
Three years library experience preferred
One-year supervisory experience preferred
Proficiency with library systems and databases
Excellent communications skills, both written and verbal
Multilingual speaking is a plus
A high degree of proficiency in MS Office suite including Excel, Word and PowerPoint is desired
Excellent customer service skills
Ability to work a regular schedule that may include a combination of days, evenings and weekends

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Technology projects as assigned
Coordinate with LS&S IT staff to resolve IT related issues, and communicate with them utilizing IT Tickets, email, phone, and meetings as necessary
Manage virtual reality (VR) service: including equipment maintenance, program development, training, and general use
Identify, troubleshoot, and resolve hardware, software, and network-related problems encountered by end-users
Use established tracking systems to log requests; monitor progress, track problem resolution, identify patterns of failure, research bug fixes, and implement solutions
Interact with and coordinate with IT vendors to troubleshoot issues
Advise management regarding technology issues, needs, assessments, and continuous improvements
Create and maintain detailed documentation of processes and procedures
Track and report relevant monthly statistics, including website visits, computer use, electronic collections, and virtual reality use
Assist in managing the Cybrarium's Makerspace service: processing and printing files using a 3D printer, training new users on equipment, supervising Makerspace volunteers/interns, and coordinating access to the space
Aiding patron with makerspace equipment and makerspace kits 2-4 hours per week
Provide IT assistance and trainings for the team to successfully carry out computer basics, coding and technology related programs
Assisting with computer basics outreaches or additional outreaches as needed
Creating circulations related troubleshooting guides for printers, common software and additional programs
Follow all legal and policy requirements related to patron privacy and custodianship of patron records
Know and understand the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, support client discretion of materials available at your local library
Other duties as assigned