Library - Associate II

Library Systems & Services LLC•Celebration, FL

About The Position

Library Associate 2 is responsible for the overall customer service focus of the library. LA2s assist patrons at service points, in the stacks, and during programs, classes and outreaches, in addition to maintaining a neat collection, helping with technology questions, and supporting a love of reading and learning. The LA2 is a team player who works well with others, is a patient and outgoing person that likes helping people in a diverse community, an enthusiastic self-starter, and is great with technology. Hours worked per week: 20

Requirements

H.S. Diploma or GED
Two years of library experience preferred
Basic knowledge of library systems and databases preferred
Excellent customer service skills
Comfort with technology, including computers, cell phones and Microsoft Office Suite
Good communication skills, both written and verbal
Bilingual Spanish/English a plus
Must be able to work a flexible schedule that may include a combination of daytime, evening and weekend hours.
Follow all legal and policy requirements related to patron privacy and custodianship of patron records
Must be able to move from place to place within the location; lift, push/pull, hold/carry of items weighing up to (25) pounds and occasionally up to (35) pounds such as files, books, stacks of paper, and other materials.
Ability to sit for long periods of time and to maintain focus on projects such as computer screens or detailed paperwork.

Nice To Haves

Two years of library experience preferred
Basic knowledge of library systems and databases preferred
Bilingual Spanish/English a plus

Responsibilities

Provides excellent customer service.
Assists patrons with all Library transactions -- including checking in/out items, processing the transfer of materials from branch to branch, issuing library cards, processing financial transactions, promoting reading and learning.
Provides instruction in the use of the Library and its services and resources; connects patrons to services and resources through personal assistance.
Supports Library programs and events via promotional, marketing and outreach efforts in and out of the Library.
Shelves materials, creates displays and maintains a tidy and orderly collection.
Addresses or escalates patron conduct or safety issues to appropriate management.
Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, supports client discretion of materials available at your local library(ies).
Follows all legal and policy requirements related to patron privacy and custodianship of patron records
Other duties as assigned.