Library Assistant

County of Chester • Chester Springs, PA

10d • Onsite

About The Position

The Henrietta Hankin Branch Library is seeking a Part Time Library Assistant who will be responsible for performing Circulation procedures to ensure quality customer service and a smooth, accurate flow of library materials to and from customers. This position requires the ability to follow Library and County policies and to maintain the high standard customer service established by the Library.

Requirements

• Excellent organizational and verbal communications skills, flexibility, genuine enjoyment of the public, commitment to public service, and the ability to handle stressful situations.
• The ability to master basic and specialized online circulation functions, and demonstrate current PC proficiency including internet, email, and Microsoft Office skills.
• High School Diploma or General Education Degree (GED).
• Basic office skills (typing, filing, answering phones, etc.).
• PC proficiency including use of the internet, email, and Microsoft Office suite.
• Excellent customer service and interpersonal skills.
• Accurate and detail oriented.
• Ability to work independently or as part of a team to complete objectives.
• Strong verbal and written communication skills.
• Considerable organizational skills.
• Strong time management skills.
• Ability to handle and resolve recurring problems.
• Ability to remain focused on daily operations.
• Ability to work effectively with people from diverse backgrounds.
• PA criminal background check.
• PA child abuse clearance.
• FBI fingerprint-based criminal background check.
• Close vision.
• Color vision.
• Ability to read, alphabetize and place items in numeric order.

Nice To Haves

• Previous customer service or retail experience is preferred.
• Some experience working in a library with computerized systems.
• Some experience working with online library resources.
• Prior customer service work experience.
• Previous experience working in a library with computerized systems.
• Some college preferred.
• Knowledge of library operations and Chester County policies and procedures.

Responsibilities

• Provide front line customer service assistance, handling general account issues, complaints, grievances, delinquent accounts and accounts in collection, and assist reference and youth services librarians with programming.
• Issue library cards.
• Enter and update patron data into the integrated library system.
• Check circulating materials out and in, including books, audiovisual items, interlibrary loans, hot spots, and museum passes.
• Receive fees and overdue fine payments and handle general account issues.
• Operate a credit card machine and a cash register.
• Inspect returned materials for damage.
• Sort returned materials according to classification code and need for repair.
• Clear hold shelves.
• Empty indoor and outdoor book drops when Pages are not available.
• Periodically place holds for patrons and help locate materials.
• Perform shelf checks for missing books.
• Answer patron inquiries when possible, and refer persons requiring additional assistance to the Reference or Youth Services desk.
• Answer phones.
• Check-in and process mail.
• Serve as a trainer for new hires and mentor at the Circulation Desk.
• Assist with Library opening and/or closing when needed.
• Perform other duties, tasks and special projects, as required.

Benefits

• Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED