Library Assistant
About The Position
The Full-time Library Assistant delivers a high level of quality library services ensuring the provision of value-added experiences for all customers and performs routine tasks in support of the library. Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.
Requirements
- Minimum of one year of customer service experience including library or retail.
- High School diploma or equivalent
- Combination of relevant education and relevant experience accepted? Yes
- Proficient in various computer applications including Microsoft Office Suite
Nice To Haves
- At least three years of face-to-face customer service experience
- Knowledge of integrated library systems software (IE: Polaris)
- Bilingual – Spanish speaking
Responsibilities
- Promote the library’s collection and services
- Perform circulation activities
- Provide service desk coverage
- Sort and place materials in appropriate bins for transfer
- Provides research assistance to customers
- Utilize integrated library systems software (Polaris)
- Assist customers at service points
- Assist customers with account-related questions, including library cards, holds, renewals, and account updates
- Assist customers with computers, printers, copiers, and other library technology
- Train and assist customers with library policies, procedures, and processes
- Assist programming staff with outreach, in reach or special programs as needed
- Perform shelving and weeding duties
Benefits
- benefit-eligible position with a 40-hour workweek
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
