Temp Library Assistant

Sitka, City and Borough of•Sitka, AK

2d•Onsite

About The Position

The primary purpose of this position is to assist the public, staff, and volunteers in the use of library facilities, equipment, computers, programs, services, collections, online catalog, and other resources over the phone, on-line, and in person. This role also performs basic library support tasks such as collecting cash, data entry, maintaining statistics, receiving and processing library materials, and recordkeeping. The employee maintains a safe and secure environment by monitoring patron adherence to library policies, procedures, and guidelines. Under the direct supervision of the Library Director, the employee works independently on assigned duties and responsibilities.

Requirements

General knowledge about books, reading, and use of libraries, obtained at the high school level
English language alphabet and numbers in order to learn and use the Dewey Decimal system and other basic alpha-numeric systems
Operating a personal computer using standard software applications appropriate to assigned tasks, including Excel, Word, Outlook, and PowerPoint and other customized library-related software
Providing strong customer service to a diverse group of people with varying cultures and backgrounds
Dealing with a wide range of persons, including situations in which individuals may be upset over some issue where they are upset or disagree with a decision
General mathematics, including the handling of cash
Multi-tasking but still able to focus on details
Organizing and prioritizing tasks
Writing correspondence, professional emails, and reports of a professional nature
Provide communicate information and interact effectively to co-workers and the public to maintain library policies and public safety
Empathize and manage sensitive or contentious issues with patrons professionally
Recognize and maintain confidential information
Maintain professional and effective relationships with co-workers and in the community
Work as a team with results-driven approach
Communicate well with others, both orally and in writing, using both technical and non-technical language
Understand and follow oral and written policies, procedures and instructions
Use logical and creative thought processes to develop solutions according to written specifications and oral instructions
Perform a wide variety of duties and responsibilities with accuracy and speed under pressure of time sensitive deadlines and changing priorities
Quickly learn and put to use new skills and knowledge
High School Diploma or GED
Some work experience which includes contact with the public
Any equivalent combination of experience, education and training which provides the knowledge, skills, and abilities necessary to perform the work
Some college credits, preferred (for Library Assistant II)
Two years of experience working as Library Assistant I (for Library Assistant II)
Two years of experience working as a Library Assistant II (for Library Assistant III)
Associate’s Degree, preferred (for Library Assistant III)

Nice To Haves

Some college credits, preferred (for Library Assistant II)
Associate’s Degree, preferred (for Library Assistant III)

Responsibilities

Serves as the initial contact for all patrons
Prepares Library for opening and closing and maintains building security
Performs circulation desk duties to assist patrons with their requests and directing patrons to the location of books and other library materials
Provides reference services to patrons on a wide variety of subjects and educational levels
Arranges and maintain library materials to ensure proper order on shelves
Responds to questions and inform the public about library policies and procedures
Resolves or refer patron problems and complaints
Searches the library catalog and collections for holdings
Performs basic maintenance to library materials and identifies materials in need of repair
Performs basic maintenance repairs to library materials
Performs routine technical processing and collection management tasks as assigned
Performs other duties as assigned