Library Assistant, Part-time (27 hrs/week) - Library Technology (Evenings & Weekends)

Tennessee Board of Regents•Chattanooga, TN

5d•$16 - $18•Onsite

About The Position

This part-time (27 hrs/week) Library Assistant position, focusing on Library Technology, is located at the Chattanooga State campus and operates during evening and weekend hours. The role reports to the Lead Public Services Librarian and is responsible for providing customer service and technology support to students, faculty, staff, and community members. The Library Assistant is a key contact for library technology, assisting patrons with computers, printing, copying, scanning, wireless access, software, and basic troubleshooting. The position also involves routine circulation desk activities, catalog searches, campus inquiries, and patron registration. A significant aspect of the role includes supervising and supporting student workers during assigned shifts, ensuring a welcoming, safe, and supportive library environment.

Requirements

Customer service experience in libraries, technology support, and/or a high-demand customer-focused environment.
Demonstrated proficiency with computers, printers, and other library technology; software applications; and troubleshooting common technical issues.
Excellent interpersonal skills crucial to providing services to the public, including flexibility, enthusiasm, confidentiality, and open-mindedness.
Ability to establish and maintain effective working relationships in a collaborative environment.
Ability to work independently and exercise sound judgment during evening and weekend hours.
Knowledge of computer technology, common hardware and software troubleshooting techniques, online databases, the Internet, and basic office software.
General knowledge of library service operations and customer service practices.
Customer service skills that demonstrate professionalism, patience, and approachability.
Skills in oral and written communication consistent with providing both reference and technology support services.
Strong problem-solving skills related to technology troubleshooting.
Interpersonal skills consistent with providing services to the public, including flexibility, enthusiasm, confidentiality, and open-mindedness.
Attention to detail and strong organizational skills.
Ability to assist patrons with general questions and refer more complex inquiries to librarians.
Ability to learn new systems and procedures.
Commitment and ability to work well in a team environment internal to the library and across campus.
Ability to supervise student workers effectively and professionally.
Ability to provide outstanding customer service while serving as a reliable technology resource for library users.
Ability to work collaboratively as part of a team while also managing responsibilities independently during assigned shifts.

Nice To Haves

Working knowledge of Library Service Platforms and other systems that support patron services.
Demonstrated proficiency with printing systems, course management software, and relevant information technology applications.
Working knowledge of standard office productivity applications such as Microsoft Outlook, Word, Excel, and PowerPoint.

Responsibilities

Assists students in effectively accessing and using campus and library resources, services, and technologies, referring advanced research questions to a librarian.
Serves as the primary support contact for library technology during evening and weekend shifts, including assisting patrons with computers, printing, copying, scanning, wireless access, software applications, and troubleshooting basic hardware and software issues.
Provides assistance at the Library Service Desk including routine circulation desk activities (material check-in/out, renewals, holds), customer service interactions, library catalog searches, campus inquiries, and new patron registration.
Fosters a welcoming learning environment where students feel supported.
Maintains accurate and up-to-date service desk documentation and internal guides.
Collaborates with librarians to evaluate, improve, and promote library technology services and related programming.
Demonstrates responsible stewardship of library resources by ensuring efficient use of library technology.
Assists in identifying recurring technology issues and communicating needs for maintenance or replacement.
Promotes accountability in the use of library technology by following established procedures and safeguarding assets.
Provides a welcoming and supportive technology environment for all library users.
Establishes and maintains effective working relationships in a collaborative environment.
Supports student recruitment and retention efforts through positive service interactions.
Supports student learning by providing high-quality assistance.
Assists in training and supervision of work-study students, with emphasis on service desk technology procedures and troubleshooting.