Library Assistant

Riverside Hospital • Newport News, VA

4d • Onsite

About The Position

The Library Assistant works under the supervision of the Professional Librarian. Provides Library Services by answering questions; locating library materials; compiling, recording, sorting, and shelving library materials; recording identifying data and due date to issue materials to patrons; inspecting returned materials for damage; and monitoring cleaning services.

Requirements

• High School Diploma or GED

Nice To Haves

• General Administrative Assistant/Secretary experience

Responsibilities

• Demonstrate proficiency in the library management system, pay-for-print software, and other library technologies to support daily library operations.
• Maintain a working knowledge of library resources, online databases, and library services to assist patrons in locating and accessing information.
• Provide basic reference assistance and directs patrons to the Librarian for specialized or advanced research support as appropriate.
• Maintain positive communication with library patrons regarding access to library services throughout Riverside's hospitals and facilities.
• Provide exceptional customer service to students, faculty, staff, and other library users.
• Demonstrates flexibility and responsiveness in meeting the evolving needs and expectations of library patrons.
• Anticipate customer needs, exercise sound judgment in resolving service concerns, and initiate appropriate service recovery efforts to enhance the customer's experience.
• Oversee the safety and security of the library, its contents, and patrons during assigned operating hours.
• Secure the building (opening and closing), respond to alarms, report incidents, and contact security personnel/emergency responders in the event of an emergency.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED