Library Assistant

Christian County Library•Nixa, MO

23h•Onsite

About The Position

Responsible for working at the service desk to assist patrons with their library-related needs by performing various duties related to circulation, reference, programming, technology, and maintaining the library environment. This role requires excellent customer service skills and the ability to manage multiple tasks effectively.

Requirements

Prefer 15+ college hours or relevant experience.
Excellent customer service skills.
Proficient computer skills: familiar with using internet, office productivity software (i.e. Google Workspace, Microsoft), and email.
Ability to work with scanners, printers, and photocopiers.
Working knowledge of reader interest levels, books, authors, and reference sources.
Working knowledge of automated library circulation systems and online databases.
Working knowledge of print, non-print, digital, and online information sources available from a wide variety of sources, including publishers, the internet, and library and vendor-based systems.
Ability to present ideas and provide instruction; comfortable with teaching and use of various forms of technology.
Ability to adapt to multiple demands and changing priorities, to learn, and be willing to embrace change.
Ability to develop or demonstrate necessary decision-making, leadership, team-building, strategic, and conflict resolution skills.
Ability to set priorities, organize, and coordinate multiple projects.
Ability to successfully maintain performance of assigned duties and responsibilities to achieve the desired outcome.
Ability to communicate effectively verbally, in writing, and by listening.
Ability to interact in a positive, effective manner with co-workers, supervisors, and the general public.
Ability to perform with minimum supervision, to work collaboratively in a team environment, and to demonstrate professional standards, good judgment, dependability, and timeliness in work environments.

Responsibilities

Check out library materials to cardholders.
Check in returned materials and process items appropriately.
Evaluate the condition of items upon return, checking for components, and assessing damage.
Maintain patron and materials records, including registering patrons for new library cards, and adding charges for lost or damaged materials.
Process incoming and outgoing holds for patrons.
Accept cash, check, and credit card payments on overdue, damaged, lost items.
Issue receipts for monetary transactions.
Collect money for printing, photocopies, and faxes.
Reconcile money collected with the electronic record of payments.
Complete deposits of all money collected at the service desk.
Assist patrons with the use of library online catalog, reference materials, internet and library databases.
Guide patrons through the shelving arrangement to locate materials.
Assist patrons in placing a hold on desired items, including via MOBIUS or Interlibrary loan.
Be familiar with the contents of and technology needed to access the library’s digital collection, and teach patrons to use these resources on their own devices.
Assist with patron inquiries on a wide variety of topics using reference interview techniques.
Utilize readers’ advisory tools and methods to suggest library materials to patrons.
Assist with programming as needed and as assigned.
Assist with branch displays as assigned.
Assist patrons with their technology questions as needed, including the use of library equipment like public computers, printers, copiers, and fax machines.
Help maintain a clean, safe, and welcoming environment.
Perform light plumbing, housekeeping, and maintenance as needed.
Shelf-read, shift, straighten the collection as needed.
Empty the book drop on days the library is closed, as assigned.
Help ensure all patrons have access to facilities and services.
Communicate effectively with coworkers and Administration about scheduling, absences, performance issues, procedures, and policies.
Communicate effectively with IT on technological issues and use of the IT ticketing system.