Library Assistant

The Kansas City Public Library•Kansas City, MO

1d•Onsite

About The Position

The Library Assistant position is a part-time role (24 hours per week) at the Westport Branch. The role involves providing basic circulation and registration services, assisting patrons with library resources, and maintaining positive interactions with the public and staff. Specific duties include checking materials in and out, issuing library cards, collecting fines, updating patron records, assisting with library databases and computer equipment, processing requests, and preparing interlibrary loan requests. The position also involves answering telephone inquiries, shelving materials (up to 35 pounds), and potentially performing notary services and supporting library programs. A key responsibility at the Westport Branch is assisting with United States Passport applications and training new staff on this process, requiring employees to meet specific requirements to act as a Passport Acceptance Agent.

Requirements

Minimum of three years of customer service experience.
Ability to speak and understand English is required.
Demonstrated ability to meet and serve the public in person & over the telephone, working effectively with customers of all ages.
Demonstrated ability to learn library operations, services and policies.
Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies.
Demonstrated ability to be a team player.
Demonstrated ability to access materials from shelves which may be overhead or those which may be below waist level.
Ability to work at a counter used for customer interactions.
Demonstrated ability to organize personal work routines effectively.
Excellent physical stamina; many duties performed while standing; ability to lift up to 35 lbs.
Demonstrated ability to follow oral and written instructions.
Must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent.

Nice To Haves

Proficient in any non-English languages used in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Responsibilities

Provides basic circulation and registration services to assure patrons ready access to library materials.
Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer.
Verbally explains circulation policies and procedures; makes other computer inquiries.
Assists patrons with use of library databases, computer equipment, and software.
Processes patron requests for reserve items and prepares and sends interlibrary loan requests.
Maintains effective courteous working relationships with all library patrons and staff.
Answers telephone by identifying self and location, and directs calls appropriately if unable to assist.
Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves.
Performs other related work and as assigned, such as notary services and supporting programs or activities.
Assists in processing United States Passport applications and trains new staff on the process.
Provides service in a values-based environment.
Provides service in a courteous, friendly, efficient manner.