Library Assistant - Silverdale

Kitsap Regional Library•Silverdale, WA

18h•Onsite

About The Position

Kitsap Regional Library is seeking enthusiastic individuals for the role of Library Assistant at the Silverdale branch. This position focuses on providing excellent customer service, both internally and externally, within a positive and passionate team environment. The role involves a variety of circulation and customer service functions, including staffing the circulation desk, managing library materials, issuing library cards, handling patron accounts and fines, and assisting patrons directly. This position reports to the Public Services Supervisor. The library is recruiting for both a 20-hour per week and a 24-hour per week position.

Requirements

High school diploma or GED
One year of experience in a customer service environment
Ability to sort and file alphanumerically
Ability to perform basic mathematical computations
Ability to navigate the Dewey Decimal System
Ability to demonstrate effective verbal and written communication skills with a diverse audience
Ability to establish and maintain effective working relationships with co-workers, patrons, user groups, community organizations, volunteer groups and to serve the public courteously
Ability to perform financial procedures using the ILS system
Ability to access and utilize staff Intranet resources
Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification
Ability to acquire and effectively implement knowledge of library policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines
Ability to work a schedule that may change periodically, including evenings and weekends
Ability to work collaboratively to create and maintain an inclusive environment where staff and patrons are respected and feel safe, supported and valued
Resume and cover letter are required

Nice To Haves

Enthusiastic individuals energized by providing excellent external and internal customer service

Responsibilities

Staffing the circulation desk
Checking in and out library materials
Issuing library cards
Assessing or adjusting fines
Administering patron accounts
Preparing financial reports
Providing direct assistance to patrons
Processing periodicals
Processing shipment and book drops
Assisting patrons with self-checkout machines
Answering questions in hold areas
Assisting patrons with basic reference questions and referring them to other qualified staff
Supporting the branch team
Responding to patron complaints or concerns
Assisting patrons using public computers, printers, and copier/fax machines
Elevating technical service issues via work orders
Promoting library programs, information, services, and materials
Assisting with displays and other library promotional and informational materials
Supporting library opening and closing processes
Attending branch meetings, workshops, and systemwide training sessions
Assisting with collection maintenance (weeding, light mending, updating labels)
Following library policies and procedures in case of facility or patron-related incidents
Assisting with training and programming
Maintaining a clean, welcoming, and safe library environment
Supporting volunteers