Library Assistant - Silverdale

Kitsap Regional Library•Silverdale, WA

1d•Onsite

About The Position

Kitsap Regional Library is looking for enthusiastic individuals who are energized by providing excellent external and internal customer service at the Silverdale branch. We have a positive team that is highly motivated and very passionate about helping people. This position performs a wide range of circulation and customer service functions. General responsibilities include: staffing the circulation desk; checking in and out various library materials; issuing library cards; assessing or adjusting fines; administering patron accounts; preparing financial reports and providing direct assistance to patrons. This position reports to the Public Services Supervisor. We are recruiting for both a 20-hour a week position and a 24-hour a week position. Please indicate in your application materials which position(s) you are interested in. Under general supervision, while providing excellent customer service, the Library Assistant performs a wide range of circulation and customer service-related functions. Typical duties include staffing the library desk, checking out/in materials, issuing library cards, assessing, or adjusting fines, maintaining patron accounts, processing periodicals, processing shipment and book drops, and providing direct assistance to patrons. This position is represented by the Washington Public Employees Association/UFCW local 365.

Requirements

A combination of education and experience equivalent to a high school diploma or GED, and one year of experience in a customer service environment.
Ability to sort and file alphanumerically and to perform basic mathematical computations, including ability to navigate the Dewey Decimal System.
Ability to demonstrate effective verbal and written communication skills with a diverse audience.
Ability to establish and maintain effective working relationships with co-workers, patrons, user groups, community organizations, volunteer groups and to serve the public courteously.
Ability to perform financial procedures using the ILS system.
Ability to access and utilize staff Intranet resources.
Ability to follow detailed written or verbal procedural instructions accurately, with willingness to seek clarification.
Ability to acquire and effectively implement knowledge of library policies and procedures and to use independent judgment to resolve circulation and patron problems within established guidelines.
Ability to work a schedule that may change periodically, including evenings and weekends.
Ability to work collaboratively to create and maintain an inclusive environment where staff and patrons are respected and feel safe, supported and valued.
Ability to perform light to medium physical demands, sitting and operating objects, tools or controls including keyboards and telephones for extended periods.
Ability to move or maneuver objects or materials weighing up to 35 pounds, including stooping, reaching, lifting, bending or transferring books and other materials to carts, tables, or shelves of varying heights.
Ability to move carts of books and other materials around the building for extended periods of time.
Ability to frequently push, pull, lift or exert up to 20 pounds of force, and/or up to 10 pounds of force constantly to move objects; bending at the waist, kneeling, and reaching, using arms and hands.
Visual acuity essential for tasks include reading and composing emails, reports, and materials including electronic information and complex materials from either written or computer sources.
Ability to identify and organize library materials such as books, audiobooks, and DVDs based on small-print numbers and alphabetical characters.
Ability to scan and inspect library materials, including opening media cases.
Ability to operate computers for extended periods.
High cognitive demands include attention to detail, ability to focus for long periods of time, problem solving.
Excellent communication skills, customer service abilities, and multitasking.
Provide excellent customer service by showing sensitivity to cultural differences and diverse backgrounds when interacting with patrons, volunteers, and co-workers.
Maintain regular and reliable attendance.
Knowledge and support of Kitsap Regional Library's principles of intellectual freedom.
Knowledge and support of Kitsap Regional Library's policies and procedures.
Effectively work both independently, with limited direction or supervision, as well as within a team.
Flexibility to adapt to rapidly changing information, technology, work procedures and library services.
Maintain confidentiality in dealing with patron and/or employee records.

Responsibilities

Provide welcoming customer assistance, answer phones, emails, check library materials in and out, register customers for library cards, order materials from other library locations, and troubleshoot patron accounts.
Return library materials to proper locations and support circulation duties, including processing shipment, pulling holds, emptying the bookdrop, and shelving.
Assist patrons with self-checkout machines and answer questions in the hold areas.
Assist patrons with basic reference questions and refer patrons to other qualified staff as appropriate.
Support the branch team and respond to patron complaints or concerns within established guidelines.
Assist patrons using public computers, printers, and copier/fax machines. Elevate technical service issues via work orders.
Assist with promoting library programs, information, services, and materials.
Assist with periodicals processing, design of displays and other library promotional and informational materials.
Support the library opening and closing processes.
Attend branch meetings, workshops, and systemwide training sessions.
Assist with collection maintenance (under supervision), including weeding, light mending, and updating labels as assigned.
In the event of facility or patron related incident, follow library policies, procedures and guidelines or refer to offsite management staff to resolve problems, concerns, or conflicts.
May on occasion assist with training and programming.
Maintain a clean, welcoming, and safe library environment.
Support volunteers as needed.
Perform other related duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Basic life insurance
AD&D insurance
Long term disability insurance plans
Health reimbursement arrangement (HRA)
Employee assistance program
13 paid holidays throughout the calendar year (for employees regularly scheduled 20 or more hours per week)
15 days per year of vacation leave (for full-time employees over the course of their first year)
13 days of sick leave (for full-time employees)
1 personal day each year (for full-time employees)
Participation in the Washington State Public Employees Retirement System (PERS)