Library Assistant - Public Services (Half-Time)

City of Appleton•Appleton, WI

4d•Onsite

About The Position

The Appleton Public Library is seeking a Library Assistant - Public Services (Half-Time) to join their dynamic team. This is a half-time, benefited, non-exempt position within the Public Services section. The role involves providing reference, readers' advisory, and technology assistance to patrons at the adult public service desks. Responsibilities also include contributing to locally created databases, collection development for fiction and nonfiction, and working collaboratively as part of the Public Services section. The position is performed under the general supervision of the Public Services supervisor. Some evening and weekend work may be required.

Requirements

Bachelor of Arts or Science Degree or equivalent combination of education, training and experience which provides the following knowledge, abilities and skills:
Knowledge of public library services and practices.
Computer skills including a working knowledge of Windows, MS Office, internet search strategies, and electronic databases.
Good oral and written communication skills and the ability to communicate with others in a tactful and courteous manner.
Ability to learn new technologies and software and communicate that knowledge to others.
Ability to learn library procedures, policies, and able to communicate these to the public.
Ability to work independently with creativity.
Ability to instruct varied age groups in using electronic databases and print resources for information.
Ability to provide reference and reader's advisory services to the public in person, via telephone, and via electronic media.
Ability to deal with public relations problems courteously and tactfully.
Ability to work as a team member, maintaining effective relationships with co-workers.
Ability to stand and walk for several hours.
Ability to work in a fast-paced environment.
Ability to lift at least 30 lbs; push a loaded book cart (200 lbs) on carpeting.
Ability to read fine print (font sizes of 8 or larger).
Ability to hear the library's security gate alarm, computer alerts, and a normal speaking voice.
Maintains regular punctual and predictable attendance.

Nice To Haves

Ability to speak Spanish or Hmong a plus.

Responsibilities

Provides courteous, efficient, knowledgeable customer service at adult public service desks.
Provides reference and readers advisory to patrons at adult public service desks, via the telephone, and online.
Assists and instructs patrons in the use of electronic and print resources.
Assists and instructs patrons in the use of the library catalog, including placing holds, renewing items, and saved searches.
Assists and instructs patrons in downloading ebooks and/or audiobooks.
Assists and instructs patrons using internet computers, including email, scanning, and printing.
Assists and instructs patrons using microfilm readers and/or printer copiers.
Assists and instructs patrons using self-check machines, including troubleshooting.
Accurately checks out library materials using RFID technology.
Registers patrons receiving new and/or replacement library cards.
Books meeting rooms and study rooms.
Directs calls for the City of Appleton.
Accurately communicates library policies, procedures, and code of conduct to the public.
Contributes to collection development under the direction of the Public Services Supervisor.
Promotes library services.
Prepares displays of public interest and/or current events.
Prepares user guides and booklists, in print and online.
Contributes book reviews to library blogs.
Responds to purchase requests, mail, and/or e-mail requests for information.
Orders, organizes, and stocks state and federal tax forms.
Contributes to the local obituary database by transcribing obituaries and accurately entering information into the database.
Maintains regular, punctual, and predictable attendance, works overtime and extra hours as required.
Other tasks as assigned.